Unfortunately disabling would not be a possibility as this is a live website and we can not disable any of the plugins.

I did more investigations though. I noticed that this issue only exist when I use native ICON feature of WPBakery. Even when I use the list with FA icons which is developed by you guys, the icon is there and it is working.

Hence, the problem is definitely with the WPBakery.

I also noticed that there is a new update for this plugin which is not released by you guys yet.

Would it be possible that you share the latest version of this plugin with me so that I can see if it would work?

Thank you