Home › Forums › Basel support forum › visual editor error

visual editor error

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • April 30, 2020 at 3:19 pm #191297

    misterbeen
    Participant

    hello, I have an error whn a open the visual editor wpbakery on a page.

    Can you help me please ?

    thanks you

    April 30, 2020 at 3:52 pm #191303

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    You have not attached the screen and I am checking the site and do not catch the error.

    Please try to attach the screen once more.

    Best Regards

    May 1, 2020 at 7:38 am #191449

    misterbeen
    Participant

    Hello, now the screenshot is available 🙂

    thanks

    Attachments:
    You must be logged in to view attached files.
    May 1, 2020 at 1:04 pm #191530

    Elise Noromit
    Member

    Hello,

    Now I see the error in the front end editing.

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    May 1, 2020 at 1:57 pm #191543

    misterbeen
    Participant

    Hi, same issue with no plugin and parent theme.
    you have all informations in private content section.

    thanks

    May 1, 2020 at 8:41 pm #191628

    Elise Noromit
    Member

    Hello,

    Please provide FTP we shall check deeper.

    Best Regards

    May 1, 2020 at 9:06 pm #191632

    misterbeen
    Participant

    login details in protected content.

    thanks

    May 2, 2020 at 4:41 pm #191755

    Elise Noromit
    Member

    Hello,

    Sorry for delay. Please set and save the menu as per your needs: https://prnt.sc/s9q9g7

    Best Regards

    May 2, 2020 at 11:14 pm #191846

    misterbeen
    Participant

    thanks you!

    goodbye 🙂

    May 3, 2020 at 8:19 am #191881

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

The topic ‘visual editor error’ is closed to new replies.