visual editor error

hello, I have an error whn a open the visual editor wpbakery on a page.

Can you help me please ?

thanks you

Hello,

Thank you very much for choosing our theme and for contacting us.

You have not attached the screen and I am checking the site and do not catch the error.

Please try to attach the screen once more.

Best Regards

Hello, now the screenshot is available 🙂

thanks

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Hello,

Now I see the error in the front end editing.

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

Best Regards

Hi, same issue with no plugin and parent theme.
you have all informations in private content section.

thanks

Hello,

Please provide FTP we shall check deeper.

Best Regards

login details in protected content.

thanks

Hello,

Sorry for delay. Please set and save the menu as per your needs: https://prnt.sc/s9q9g7

Best Regards

thanks you!

goodbye 🙂

You are welcome! If you have any questions please feel free to contact us.

Best Regards

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