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BASEL issues
- This topic has 15 replies, 2 voices, and was last updated 4 years, 8 months ago by Elise Noromit.
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AuthorPosts
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April 30, 2020 at 3:59 pm #191311
badrParticipantHello,
Please we purchased the Basel theme and we found some issues:
1- Even if we change the font it doesn’t show.
2- We can’t change the backgroud of the list menu on header.
3- The Home page shows a space between header and Slider
4- The description tabs backgound on the product page don’t follow the site background “Dark” and we can’t change it anywhere.
5- Sometimes when you sign in all titles become black.
6- When we scoll down the button menu “FEMMES” becomes Red.Thanks & Regards.
Attachments:
You must be logged in to view attached files.April 30, 2020 at 7:11 pm #191338
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
1. Where do you change the font? Please disable all the plugins not related to the theme, and disable your custom CSS if you have, and check.
2. Please check this issue and all the rest with the deactivated plugins, if the problem remains, please provide site admin access.
3. Enter the page and set margin-top:-40px in the upper row settings: http://prntscr.com/lexqqs
4. This color comes from this style https://gyazo.com/a9482d82dcc584ab0489573e11c46ebd try to disable the plugins or I can provide custom cSS
.tabs-layout-accordion .basel-tab-wrapper .wc-tab { background: red; }
Set the color you need.
5. Please provide site admin access and page URL where I can check it.
6. Please provide the screenshot
Best Regards
May 1, 2020 at 6:58 pm #191612
badrParticipant1. We change the font in Theme setting => Typography. we dont have nothing in Custom CSS. When we change a font it doesn’t show immediatly or not at all.
2. Kindly check the Site admin access bellow.
3. Done
4. Done
5. Once we are login into the website ( as a user) all site titles become black (please check the screenshot). Site admin access provided.
6. Please check the screenshot
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7. We tried to get up the whatsapp bulle only on mobile, so we can see the menu bar, but it doesn’t work. message from the support team of whatsapp plugin: <there must be a class inherited from your commercial theme that doesn’t allow it.> (Please check the screenshot)
8. We can’t change prices colors !
9. How to add compare to head menu on desktop. And for mobile, we want only logo on center.Thanks and regards
Attachments:
You must be logged in to view attached files.May 2, 2020 at 4:58 pm #191762
Elise NoromitMemberHello,
Disable all the plugins except these one:
Contact Form 7
Mailchimp for WordPress
Recent Posts Widget Extended
Safe SVG
Simple Twitter Tweets
Slider Revolution
WooCommerce
WPBakery Page Builder
XTEMOS Post Types pluginYou have 67 plugins activated. This is the live site that is why I do not touch.
If you cannot disable them all move your cloned site a staging platform where we can test without the plugins to detect which one causes the problem.
Best Regards
May 4, 2020 at 2:47 pm #192238
badrParticipantHello,
Thank you for your feedback.
We already desactivated all plugins for you. And you can edit even if it public no problem.
We have also detected another issue, is that when another WP role except the Admin one want to access to wp Dashboard he’s redirected to home page.Thanks & Regards.
May 4, 2020 at 3:19 pm #192259
badrParticipantWe also don’t have a normal access to the Basel activated panel.
Attachments:
You must be logged in to view attached files.May 5, 2020 at 11:51 am #192467
badrParticipantHello again,
Please do the necessary as soon as possible because we need to regain control urgently.
Thanks & regards.
May 5, 2020 at 11:54 am #192470
Elise NoromitMemberHello,
1. Fonts: here is your settings https://prnt.sc/sb8s3y and here is the result: https://prnt.sc/sb8ro4 fonts are as per your settings.
When we change a font it doesn’t show immediatly or not at all. Clean the cache after each change and check again.2. Please add this code to the Theme Settings > Custom CSS > Global:
body .basel-navigation .menu>li .sub-menu-dropdown { background-color: #999999; } body .basel-navigation .menu > li.menu-item-design-default .sub-menu li a{ color: yellow; }
5. I do not see black titles https://prnt.sc/sb91xg
6. You have this font here: https://prnt.sc/sb92y5
7. Please contact whatsap plugin support on this issue.
8.You can change the font by means of Advanced typography option, which allows to choose the item from a drop-down or insert your custom CSS class. Please navigate to the Theme Settings > Typography > Advanced Typography.
9. You will need to set the header with the widget area and add the custom code. Create HTML block with icons and add into the Area in the Header Widget.
10. You theme has been activated already.
Please create a topic for each issue separately.
Best Regards
May 5, 2020 at 1:52 pm #192509
badrParticipantHello,
thank you for your response.
Everthing is good except:9/ how to create icon compare. I tried to creat HTML block, but it doesn’t work, please check the screenshot. Kindly try to resolve this issue.
Best regards
Attachments:
You must be logged in to view attached files.May 5, 2020 at 5:45 pm #192558
Elise NoromitMemberHello,
You need to add an icon with the link to the compare page. Do not add the Compare element.
Best Regards
May 5, 2020 at 6:16 pm #192567
badrParticipantHow to add this please ?
May 6, 2020 at 4:22 pm #192846
Elise NoromitMemberHello,
Set one of these header layout https://prnt.sc/sc1mkk
Create HTML block and insert the icon which leads to the Compare page: https://prnt.sc/sc1qwp set the size and color as per your needs, assign the link
Insert the HTML block widget into Widget are in Header https://prnt.sc/sc1nt4 in Appearance > Widget
Best Regards
May 6, 2020 at 4:58 pm #192856
badrParticipantThank you for the informations,
It’s done, but i don’t know how to arrange it with others.
Best regards.
Attachments:
You must be logged in to view attached files.May 7, 2020 at 6:24 am #192972
Elise NoromitMemberHello,
This icon would not be just near the others you can configure it on the left. There is no option to insert the icon near them.
You will find the option in the Icon element.
Best Regards
May 7, 2020 at 1:20 pm #193150
badrParticipantHello,
Thank you so much.
Best regards.May 7, 2020 at 3:51 pm #193198
Elise NoromitMemberYou are welcome! If you have any questions please feel free to contact us.
Best Regards
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Tagged: compare in header menu
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