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Duplicated Space

Viewing 14 posts - 1 through 14 (of 14 total)
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  • May 14, 2020 at 8:36 pm #195099

    tech6005
    Participant

    Hello, something is generating space on my sever cloud, It started ever since I pushed the Website live. I used the Basel them.. Can you check on it please?
    Maybe something is generating things to duplicate. Some of the plugins can’t be updated either because they moved to a new version.

    May 15, 2020 at 12:34 pm #195328

    Elise Noromit
    Member

    Hello,

    Please provide more details on the issue. Have you contacted the host support what do they say about it?

    Best Regards

    May 15, 2020 at 2:20 pm #195376

    tech6005
    Participant

    Yes, they said to looked into it and to look at the last website that was created maybe there was a cause there because before that it was working fine.

    May 15, 2020 at 4:02 pm #195398

    tech6005
    Participant

    My hosting support said that I can consult with a developer regarding the basel_shop_filters_area executions which are resulting in errors added to the Apache logs.

    That the Basel shop filters are causing the apache log errors. on the site.

    May 15, 2020 at 4:06 pm #195399

    tech6005
    Participant

    The admins located a massive Apache error log record, this is what they said and found while scanning the site.

    May 16, 2020 at 7:50 pm #195570

    Elise Noromit
    Member

    Hello,

    Please send us log file with the errors so that we could check.

    Best Regards

    May 18, 2020 at 3:40 pm #195938

    tech6005
    Participant

    This is what they sent me.

    May 19, 2020 at 9:06 am #196056

    Elise Noromit
    Member

    Hello,

    Please provide FTP access to the private area and advise the route where we can see the logs.

    Best Regards

    May 19, 2020 at 8:54 pm #196221

    tech6005
    Participant

    Details below

    May 20, 2020 at 10:08 am #196333

    Elise Noromit
    Member

    Hello,

    Please specify the file which contains the errors which you show. We see two files however they do not have the errors http://prntscr.com/sk780t

    Best Regards

    May 20, 2020 at 7:15 pm #196491

    tech6005
    Participant

    I have different sites on the same server but the server support team told me it was from the base filter widget.

    Would you like looking on the whole server?
    They only sent me what I sent you above and that that was causing the error

    May 21, 2020 at 7:46 am #196602

    Elise Noromit
    Member

    Hello,

    We need to see when the error occurs to determine which page and what reason it is, because Layered Nav widget is the copy of the default Wooocmmerce widget with light visual modifications. We need to check with the default theme and with the default widget and see if there are any errors, so we need access to this log file.

    Best Regards

    June 3, 2020 at 6:48 pm #200396

    tech6005
    Participant

    I delete it but it keeps re-generating. If you don’t see it, it will pop out soon.
    and creating a huge file.

    Attachments:
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    June 4, 2020 at 7:04 am #200506

    Artem Temos
    Keymaster

    Try to add the following PHP code snippet to the child theme functions.php file to fix this

    add_filter( 'woocommerce_layered_nav_count_maybe_cache', '__return_false' );

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Viewing 14 posts - 1 through 14 (of 14 total)