Home Forums Basel – Premium Template Duplicated Space

This topic contains 11 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 5 days, 5 hours ago.

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  • #195099

    tech6005
    Customer

    Hello, something is generating space on my sever cloud, It started ever since I pushed the Website live. I used the Basel them.. Can you check on it please?
    Maybe something is generating things to duplicate. Some of the plugins can’t be updated either because they moved to a new version.

    Private Content Hidden
    #195328

    Hello,

    Please provide more details on the issue. Have you contacted the host support what do they say about it?

    Best Regards

    #195376

    tech6005
    Customer

    Yes, they said to looked into it and to look at the last website that was created maybe there was a cause there because before that it was working fine.

    #195398

    tech6005
    Customer

    My hosting support said that I can consult with a developer regarding the basel_shop_filters_area executions which are resulting in errors added to the Apache logs.

    That the Basel shop filters are causing the apache log errors. on the site.

    #195399

    tech6005
    Customer

    The admins located a massive Apache error log record, this is what they said and found while scanning the site.

    #195570

    Hello,

    Please send us log file with the errors so that we could check.

    Best Regards

    #195938

    tech6005
    Customer

    This is what they sent me.

    Private Content Hidden
    #196056

    Hello,

    Please provide FTP access to the private area and advise the route where we can see the logs.

    Best Regards

    #196221

    tech6005
    Customer

    Details below

    Private Content Hidden
    #196333

    Hello,

    Please specify the file which contains the errors which you show. We see two files however they do not have the errors http://prntscr.com/sk780t

    Best Regards

    #196491

    tech6005
    Customer

    I have different sites on the same server but the server support team told me it was from the base filter widget.

    Would you like looking on the whole server?
    They only sent me what I sent you above and that that was causing the error

    #196602

    Hello,

    We need to see when the error occurs to determine which page and what reason it is, because Layered Nav widget is the copy of the default Wooocmmerce widget with light visual modifications. We need to check with the default theme and with the default widget and see if there are any errors, so we need access to this log file.

    Best Regards

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