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ICONS Missing

Viewing 30 posts - 1 through 30 (of 30 total)
  • Author
    Posts
  • May 26, 2020 at 12:37 am #197856

    IbrahimY
    Participant

    Hi there,

    Getting really crazy here, I am constantly missing icons. Some are not loading fully, after refreshing page they come, sometimes it comes again partly. This happens with most the arrows here and there. see printscreens

    https://snipboard.io/HSpi8G.jpg
    https://snipboard.io/ilD3Pz.jpg
    https://snipboard.io/2yHJVF.jpg
    https://snipboard.io/wVdURO.jpg

    I am cleaning my cache constantly and also using cccleaner.

    Other websites are appearing icons.
    Please help to solve this, cause it is bothering me long time.

    Regards,

    ibrahim

    May 26, 2020 at 6:16 am #197900

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    May 26, 2020 at 9:43 am #197955

    IbrahimY
    Participant

    Hi,

    Is there another option i can;t permit the site is without plugins it will be down. I can’t permit the site is out of air.

    Regards,
    Ibrahim

    May 26, 2020 at 11:18 am #197974

    Artem Temos
    Keymaster

    Most likely, the issue is related to some of the optimizations or cache plugins.

    May 26, 2020 at 12:07 pm #198000

    IbrahimY
    Participant

    Okay let me test this tonight message you later on

    May 28, 2020 at 2:27 am #198472

    IbrahimY
    Participant

    Hi,

    I tested the cache plugin but it isn’t. Can you check if it is something with the settings, or maybe something else. I am really getting craxy about this. It is also bad for business.

    I would appreciate it if one you guys can take a look.

    I have now copied the full website to a different domain, if you want you can test it here. Cause this domain is only for testing purpose.

    But please be carefull don’t mix things up and, cause the MAIN DOMAIN has all day customers on it. Please test it with the link I provided you.

    Manny thanks in advance.

    regards,

    Ibrahim

    May 28, 2020 at 6:22 am #198511

    Artem Temos
    Keymaster

    Please, disable all external plugins on the live website temporarily and remove all the custom CSS and JS code from theme settings.

    May 29, 2020 at 12:44 pm #198934

    IbrahimY
    Participant

    Hi there,

    I did what you asked, and disabled and deleted css and js.

    Like I said this is the testing site.

    May 29, 2020 at 1:33 pm #198959

    Artem Temos
    Keymaster

    Try to add the following PHP code snippet to the child theme functions.php file and resave Theme Settings

    function woodmart_remove_https($link) {
   return $link;
}
    May 30, 2020 at 2:24 am #199077

    IbrahimY
    Participant

    I did,

    But what use does it have? No effect at all.

    May 30, 2020 at 8:37 am #199141

    Artem Temos
    Keymaster

    We see that the child theme is not activated at all at the moment. But we see that icons are already displayed https://gyazo.com/c5a16331122c0ab355d3522b33477f7a

    June 3, 2020 at 11:50 am #200282

    IbrahimY
    Participant

    Hi there,

    What you see is the test site, but I did what you told on the main site. Still missing my icons.
    I think it has to do something with the minifying.

    Please check site the url is attached.

    Thanks in advance.

    June 3, 2020 at 12:11 pm #200294

    Artem Temos
    Keymaster

    In this case, please, disable all the plugins and send us access from the website where you have this error.

    June 3, 2020 at 4:01 pm #200366

    IbrahimY
    Participant

    Okay,

    I will, however you have to understand and help me out with this.

    I only can disable all functions as you request, on a specific time as an appointment.

    cause this site has users and it can cost me a lot of money.

    My time is Amsterdam, so I don’t where you are located. If there is a time difference it is the best way to do for me at night or in the morning. So let’s say if you have a 4 our time difference I will close the shop for deactivate everything, so you can do your thing.

    On that day I will deactivate all advertising.

    Is this okay by you.

    Regards,

    Ibrahim

    June 4, 2020 at 5:52 am #200486

    Artem Temos
    Keymaster

    Hello,

    Just disable caching and optimizations plugins and it will not harm your website at all. Your customers will have an access to all functions. We will try to check this asap.

    Kind Regards

    June 5, 2020 at 12:43 pm #201026

    IbrahimY
    Participant

    Helloe,

    As you requested caching are disabled.

    regards,

    June 5, 2020 at 7:14 pm #201116

    Artem Temos
    Keymaster

    We see that CSS files are still minified by some plugin https://gyazo.com/25945dddfed2deb049ac88318068a34b

    June 5, 2020 at 7:24 pm #201123

    IbrahimY
    Participant

    Hi there,

    please check again, i changed things

    June 5, 2020 at 7:39 pm #201133

    Artem Temos
    Keymaster

    Could you please try to disable font-display option in Theme Settings -> Perormance? https://gyazo.com/87641cdd0f850cbe04bf15d50c2c516b

    June 5, 2020 at 7:40 pm #201134

    IbrahimY
    Participant

    okay one moment

    June 5, 2020 at 7:41 pm #201136

    IbrahimY
    Participant

    I did as requested. disabled.

    June 5, 2020 at 7:51 pm #201137

    Artem Temos
    Keymaster

    Icons seem to work correctly now https://gyazo.com/0ffb064bca19f2af65be3e752ba9f478
    Please, check it from your side.

    June 5, 2020 at 7:55 pm #201139

    IbrahimY
    Participant

    Yeah I saw, this was a great job thanks, I am so relieved.

    I love your support and theme guys keep up the good work.

    Now that I chat with you, I have one topic left. we can do later or now if you want?

    regards,
    ibrahim

    June 5, 2020 at 8:00 pm #201141

    Artem Temos
    Keymaster

    We are glad that you sorted it out.
    You can create a new topic and it will be taken by one of our staff in an order of our queue. Probably, it will be answered tomorrow.

    June 5, 2020 at 8:02 pm #201142

    IbrahimY
    Participant

    The topic is active for a while already, but I didn’t understand exactly what you meant, with you explanation. That’s why I said 1 topic left.:-)

    June 5, 2020 at 8:03 pm #201144

    Artem Temos
    Keymaster

    Sorry, what topic do you mean? Could you please send us a link?

    June 5, 2020 at 8:09 pm #201150

    IbrahimY
    Participant

    #195008 is topic

    it’s about the header menu, I explained in the topic, but your colleague send me things, I did but it wasn’t working. Or I couldn’t do it I don’t know. Maybe my skills.

    However, I understand if you want to do this antother time. I am glad you fixed this.

    Regards,
    ibrahim

    June 6, 2020 at 6:25 am #201222

    Artem Temos
    Keymaster

    As we can see, that topic is already replied and you were provided with all the necessary instructions from our side.

    June 6, 2020 at 9:08 am #201281

    IbrahimY
    Participant

    Yes you did, I mentioned that. However I didn’t get the result i wwanted, I think because of my limited skills, or I did’nt understand it.

    that’s why I asked for little assistance.

    REgards,
    Ibrahim

    June 6, 2020 at 3:28 pm #201380

    Artem Temos
    Keymaster

    In this case, please, write your question here with all the explanation and screenshots and I will try to help you from my side.

    Kind Regards

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