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Problems with header

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • May 26, 2020 at 7:51 am #197931

    ex501
    Participant

    Hello,
    I have problems with header loading. First I though it was cache but then client started complaining as well and I checked on multiple devices – same issue.

    Please check screenshots in private area:

    May 26, 2020 at 9:55 am #197933

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    May 26, 2020 at 10:17 am #197964

    ex501
    Participant

    Check private:

    May 26, 2020 at 11:20 am #197975

    Artem Temos
    Keymaster

    What is the website URL?
    Note that you have to purchase one regular license per website. We see that you are using our theme for multiple projects. Please, activate each domain with a separate purchase code.

    Thank you in advance.

    May 26, 2020 at 11:22 am #197977

    ex501
    Participant

    Check private area:

    May 26, 2020 at 11:27 pm #197982

    Artem Temos
    Keymaster

    OK, so please activate all other domains that you already used and received support from us. Or provide us a list of purchase codes for all domains.

    Thank you in advance.

    May 27, 2020 at 7:34 am #198201

    ex501
    Participant

    Have you checked the issue yet?

    May 27, 2020 at 11:16 am #198289

    Artem Temos
    Keymaster

    We don’t see any problems with your header on this website https://gyazo.com/42d40be35c3a527c2f31b3ba4bf7f28f

    May 27, 2020 at 1:57 pm #198356

    ex501
    Participant

    As I wrote above, sometimes this happens sometimes not. But everyone who browse few pages of website gets broken header. Check private area:

    May 28, 2020 at 6:07 am #198497

    Artem Temos
    Keymaster

    Could you please click on the link in the console (with the CSS file) and check if the file exists? Send us that link.

    May 29, 2020 at 8:57 am #198879

    ex501
    Participant

    Check private area below please:

    May 29, 2020 at 10:28 am #198882

    Artem Temos
    Keymaster

    Here is a screenshot of how it works in incognito tab https://gyazo.com/0e8336c123b42dcd725169f5504f0545

    June 1, 2020 at 7:06 am #199570

    ex501
    Participant

    And below is how I see it as well as my colleagues! Bug appears after browsing few pages randomly!

    June 1, 2020 at 7:21 am #199577

    ex501
    Participant

    I checked on server and such file doesn’t exist. See attached below:

    June 1, 2020 at 9:34 am #199606

    Artem Temos
    Keymaster

    Do you have an exact algorithm of how to reproduce the issue? We have visited your pages again and again and didn’t notice the problem https://gyazo.com/523d97a0189a73a1d19365eb73d00fbe
    Yes, we see that the plugin is not on the server because it was already removed when you resaved your header. And it shouldn’t longer be used in the page source. Maybe it is due to some cache on your side.

    June 4, 2020 at 6:42 am #200502

    ex501
    Participant

    Hello, I am afraid it’s not the cache issue because I JUST visited site from brand new laptop and problem is still there. As you can see on the previous screenshots I am not making this up!

    Please try to visit site from proxy and I am 100% sure you’ll have white header as well.
    Any other advice?

    June 4, 2020 at 7:30 am #200512

    Artem Temos
    Keymaster

    We were able to see this problem using VPN but it was fixed by disabling SG Optimizer. Could you please test how it works now?

    June 4, 2020 at 12:33 pm #200654

    ex501
    Participant

    It seem to work. I can live without SG Optimizer.
    Thank you!

    June 4, 2020 at 1:26 pm #200688

    Artem Temos
    Keymaster

    Great, you are welcome. We suggest you use WP Rocket if you need a plugin for website optimization.

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