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Product categories bug

Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • June 8, 2020 at 1:41 pm #201752

    ruipdguerra
    Participant

    When i create a masonry first wide with my categories, they doesnt show like it is supposed. But i duplicate this row, one of them shows correctly.

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    June 8, 2020 at 2:38 pm #201768

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please try to upload the images of the same size as we use on our demo https://prnt.sc/svygm6 and https://prnt.sc/svyh0f

    Best Regards

    June 9, 2020 at 10:53 am #202001

    ruipdguerra
    Participant

    The issue persists.

    June 9, 2020 at 2:24 pm #202116

    Elise Noromit
    Member

    Hello,

    Here the size of your first image: https://prnt.sc/swm4nh and here is the second https://prnt.sc/swm58i

    Try first: https://prnt.sc/swm5to and all the others: https://prnt.sc/swm6ph

    Best Regards

    June 9, 2020 at 2:34 pm #202123

    ruipdguerra
    Participant

    But something is not right.. all images have the same size as you told. But on the website, for some reason the witdh is added to the HTML, check screenshot

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    June 9, 2020 at 10:11 pm #202185

    Elise Noromit
    Member

    Hello,

    In order to implement the Masonry grid the first image should be twice bigger than other ones. Please check the screens.

    Best Regards.

    June 9, 2020 at 11:40 pm #202199

    ruipdguerra
    Participant

    I’m sorry, but this sounds like a miss communication.

    I have the image size as you requested in the first reply. Also, I have gave you access to the backoffice.
    Did you login and check what I have said?

    Because it’s super easy, just login, go to the home page and just duplicate the row with the product category (it’s the second row) and you will see for yourself.

    June 10, 2020 at 11:16 am #202337

    Elise Noromit
    Member

    Hello,

    Please provide your FTP access so that we could check deeper.

    Best Regards

    June 11, 2020 at 7:12 pm #202766

    ruipdguerra
    Participant

    Any update?

    June 11, 2020 at 9:15 pm #202785

    Elise Noromit
    Member

    Hello,

    Please provide your FTP access so that we could check deeper.

    Best Regards

    June 11, 2020 at 9:20 pm #202790

    ruipdguerra
    Participant

    Check the private content

    June 12, 2020 at 7:01 am #202861

    Elise Noromit
    Member

    Hello,

    Please check the access we cannot log in https://prnt.sc/syckiv

    Best Regards

    June 12, 2020 at 7:58 am #202880

    ruipdguerra
    Participant

    Ok, check again

    June 12, 2020 at 8:39 am #202899

    Elise Noromit
    Member

    Hello,

    Still the same: https://prnt.sc/sye73p I took the password from the last message.

    Best Regards

    June 12, 2020 at 8:43 am #202901

    ruipdguerra
    Participant

    try again please, check private content

    June 12, 2020 at 3:37 pm #203018

    Elise Noromit
    Member

    Hello,

    Please check the second Product Category element displays properly Masonry grid. You just need to select another image size for small images.

    You have created HTML blocks for categories menu and you use Woocomerce Product element. Please use Product Grid/Carousel element of WoodMart https://xtemos.com/docs/woodmart/faq-guides/product-grid-carousel-element/

    Best Regards

    June 12, 2020 at 3:42 pm #203019

    ruipdguerra
    Participant

    Did you test?

    We had 2 equal blocks (same images, same categories, etc).

    I just removed the first block (since you said the second was correct). Now check it.

    Can you please follow this steps?
    step 1: enter home page
    step 2: duplicate the row with the product categories
    step 3: save and refresh home page and see
    step 4: remove the first row with the product categories
    step 5: save and refresh home page

    June 13, 2020 at 7:29 pm #203206

    Elise Noromit
    Member

    Hello,

    Sorry for delay. We need more time to find out the reason. I have tested. I see when we duplicate the row, the Product category element works properly, when I delete the duplicated row, it gets back to incorrect view.

    Best Regards

    June 14, 2020 at 3:44 pm #203364

    ruipdguerra
    Participant

    Sure, take your time

    June 15, 2020 at 6:54 am #203472

    Artem Temos
    Keymaster

    Hello,

    You are using standard WooCommerce Products element for your categories HTML blocks http://prntscr.com/szviz8
    http://prntscr.com/szviom
    http://prntscr.com/szviuo

    You need to remove them and replace with our theme’s Products element instead. Do this for all HTML blocks with this element and it should solve the problem.

    Kind Regards

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