Updating problem

This topic has 7 replies, 2 voices, and was last updated 4 years, 5 months ago by Artem Temos.

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June 9, 2020 at 11:23 am #202011

Jack van Elten
Participant

I have trouble with updating the Woodmart thema.
When updating, the following error message is displayed:
PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

Is a solution known for this?

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June 9, 2020 at 12:06 pm #202045

Artem Temos
Keymaster

Hello,

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

June 9, 2020 at 12:19 pm #202051

Jack van Elten
Participant

I have tried this but it is not the solution. There is still the same error message.

June 9, 2020 at 12:40 pm #202059

Artem Temos
Keymaster

Please, do first two steps and send us your purchase code and admin access.

June 9, 2020 at 12:50 pm #202070

Jack van Elten
Participant

To be sure I went through the steps again but the error message is still there.

June 9, 2020 at 12:56 pm #202078

Artem Temos
Keymaster

We followed the instruction and was able to update the theme without any errors https://gyazo.com/6c8d1aa6d41d71fd988f02f090130b80

June 9, 2020 at 1:01 pm #202082

Jack van Elten
Participant

That is strange, but good news. Misschein has something to do with my account. I put that up with the developer of the shop. Thank you!

June 9, 2020 at 1:01 pm #202086

Artem Temos
Keymaster

You are welcome!
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