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Updating problem

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  • #202011

    Jack van Elten
    Participant

    I have trouble with updating the Woodmart thema.
    When updating, the following error message is displayed:
    PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

    Is a solution known for this?

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    #202045

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    #202051

    Jack van Elten
    Participant

    I have tried this but it is not the solution. There is still the same error message.

    #202059

    Artem Temos
    Keymaster

    Please, do first two steps and send us your purchase code and admin access.

    #202070

    Jack van Elten
    Participant

    To be sure I went through the steps again but the error message is still there.

    #202078

    Artem Temos
    Keymaster

    We followed the instruction and was able to update the theme without any errors https://gyazo.com/6c8d1aa6d41d71fd988f02f090130b80

    #202082

    Jack van Elten
    Participant

    That is strange, but good news. Misschein has something to do with my account. I put that up with the developer of the shop. Thank you!

    #202086

    Artem Temos
    Keymaster

    You are welcome!

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Viewing 8 posts - 1 through 8 (of 8 total)