Home Forums WoodMart support forum A lot of WPML issues and some other issues

A lot of WPML issues and some other issues

Viewing 26 posts - 1 through 26 (of 26 total)
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  • #203489

    beshoj
    Participant

    Hi there,
    I am using your theme since 2018. It was perfect in the begining. But sadly, I am facing now some issues. Here are they:

    1- When I have some products in my cart. And go to Home and press the cart. It is pop-up empty in both languages (1.png).

    2- Facebook icon in header is not working in other pages (2.png).

    3- Product’s labels are not working well. It is white colored and I could not show them (3.png).

    4- Mini cart is not getting translated. I am using WPML. And I did everything correctly (4.png).

    5- Login/Register mini page is not getting translated (5.png).

    6- Forget password page is not getting translated (6.png).

    7- Login/Register page is not getting translated (7.png, 8.png).

    9- Cart is not getting translated (9.png).

    10- All the checkout fields (billing & shipping) and other details are not getting translated (10.png).

    Please … HELP 🙁

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    #203490

    beshoj
    Participant

    Here is the screenshots

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    #203542

    Artem Temos
    Keymaster

    Hello,

    Most of the parts listed by you are general WooCommerce functionality and don’t come with our theme. First of all, could you please test how it works with a default WordPress theme to see if it is our theme’s problem or WPML? If it doesn’t work with the default theme too, please, contact WPML plugin’s support first.

    Kind Regards

    #203546

    beshoj
    Participant

    Hi there,
    The same issues appeared in Twenty Seventeen theme. So, should I contact wpml?. Also, what about the other issues?

    #203547

    Artem Temos
    Keymaster

    Yes, contact the WPML team first. Then, get back to us and we will continue on remaining issues that are directly related to our theme. But as we can see, most of them are from the WPML side.

    #203561

    beshoj
    Participant

    OK ..

    Also, I was using it on different domain & host. When I use the duplicator pro to move and changed the domain these issues came. Do you think that this caused the issues?. If yes do you have the solution?

    #203576

    Artem Temos
    Keymaster

    We don’t know if it is connected to the domain. Anyway, you need to ask WPML team for this since it doesn’t work with other themes as well.

    #204188

    beshoj
    Participant

    Hi there,

    I contacted WPML and all the WPML issues now fixed!. Now, I think the theme issues left:

    1- When I have some products in my cart. And go to Home and press the cart. It is pop-up empty in both languages (1.png).

    2- Facebook icon in header is not working in other pages (2.png).

    3- Product’s labels are not working well. It is white colored and I could not show them (3.png).

    #204249

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #209404

    beshoj
    Participant

    Hi there,
    Sorry for the delay. I tried that but also nothing happened. Here is the Admin Access (Privacy Content)

    Best Regards

    #209412

    Artem Temos
    Keymaster

    Please, disable all external plugins first and send us screenshots to all issues so we can understand it better.

    #209423

    beshoj
    Participant

    I can’t know which plugins are required for ur theme. But, I tried to disable almost all plugins and the issues are still there.

    1- When I have some products in my cart. And go to Home and press the cart. It is pop-up empty in both languages (1.png).

    2- Facebook icon in header is not working in other pages (2.png).

    3- Product’s labels are not working well. It is white colored and I could not show them (3.png).

    Attachments:
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    #209441

    Artem Temos
    Keymaster

    You can find our theme’s plugins list here https://xtemos.com/docs/woodmart/installation-process/#install-plugins
    Please, disable all third party plugins.

    #209446

    beshoj
    Participant

    I did it. The cart worked fine. But, the Badge & Facebook icon did not work. Please, check the images attached

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    #209452

    Artem Temos
    Keymaster

    Try to add the following code snippet to the Custom CSS area in Theme Settings to change the out of stock label color

    .product-label.out-of-stock {
        background-color: #000000;
        color: #ffffff;
    }

    You need to update WPBakery page builder to the latest version. And we see that you have changed the CSS class for the facebook icon. Revert our theme’s original code.

    #209453

    beshoj
    Participant

    + The badges are Fixed
    + I can’t update the WPBakery Page Builder because it came with the theme.
    + From where can I do the facebook revert?

    #209455

    Artem Temos
    Keymaster

    Try to remove the plugin completely and install it from Appearance -> Install plugins.

    If you don’t know how you or your developer customized the theme code, then you just need to replace all theme files with original downloaded from ThemeForest.

    #209457

    beshoj
    Participant

    What about the mini cart?. How can I know which plugin is causing that issue?

    #209461

    beshoj
    Participant

    I revert the facebook code. Now, it is working in all pages except the home page

    ++

    What about the mini cart?. How can I know which plugin is causing that issue?

    #209581

    Artem Temos
    Keymaster

    You need to enable all plugins one by one to see which plugin causes this problem.

    #209673

    beshoj
    Participant

    OK. I will do it.

    What about the Facebook Icon issue?. It is not working in Home page and working in other pages.

    #209688

    Artem Temos
    Keymaster

    Could you please disable all external plugins so we can check?

    #209778

    beshoj
    Participant

    Hi there,
    I have fixed the cart issue. I found the plugin that was causing the issue and removed it. But, I couldn’t find any plugin that causes the Facebook icon issue.

    #209840

    Artem Temos
    Keymaster

    Keep all plugins disabled so we can test this ourselves.

    #210022

    beshoj
    Participant

    You can disable them. I give u the permission bro.

    #210086

    Artem Temos
    Keymaster

    You need to remove your custom code from Appearance -> Customize https://prnt.sc/tfrq53

Viewing 26 posts - 1 through 26 (of 26 total)