search problem!

This topic has 20 replies, 3 voices, and was last updated 4 years, 2 months ago by Elise Noromit.

Viewing 21 posts - 1 through 21 (of 21 total)

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Posts
June 28, 2020 at 7:50 pm #207096

pavel.vutkow
Participant

Hello,

When a customer tries to search for a product by sku number – the product cannot be found!

Please help with this issue.
Paul

June 29, 2020 at 5:49 am #207143

Elise Noromit
Member

Hello,

Have you enabled search by SKU in the Theme Settings > Shop > SKU. If you have it it does not works, deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

Best Regards

June 29, 2020 at 8:22 am #207197

pavel.vutkow
Participant

Unfortunately, it is not possible to stop all plugins.

This is a site that is online and I have customers every day! There is no way to stop its functionality. Please for another direction.

I am currently using the recommended plugin in your theme: Relevanssi Search

Pavel

June 29, 2020 at 9:35 am #207233

Eric Watson
Participant

Please, provide us your admin access so we can log in and check this on your side.

Thank you in advance.

July 5, 2020 at 10:06 pm #208796

pavel.vutkow
Participant

Hi,

I enclose all the necessary data for access.

Please just keep in mind that this site is live.
Less busy hours are after 00:00 BG time.

Pavel

July 6, 2020 at 7:44 am #208850

Elise Noromit
Member

Hello,

Please provide the valid access to the admin panel the access you provide is not valid https://prnt.sc/tck9p7

Best Regards

July 8, 2020 at 8:38 pm #209531

pavel.vutkow
Participant

Hi, can you try again with the new data that I provide it.

July 8, 2020 at 9:52 pm #209545

Elise Noromit
Member

Hello,

Here is what I see when I try to enter the Dashboard: https://prnt.sc/ted0gd

Can you clone and move your site to some other staging platform so that we could test without stopping the live site?

Best Regards

July 12, 2020 at 9:50 am #210234

pavel.vutkow
Participant

Hi,

You can try this domain.

I migrated it to an additional domain. Please disregard the fact that it is slightly broken in some parts. This is because I changed the domain name and for some reason after migrating your theme does not catch the settings.

But here again, the searching for SKU does not work.

July 12, 2020 at 9:15 pm #210279

Elise Noromit
Member

Hello,

The reason is the fact that it is slightly broken in some parts.

Check how the theme works on a net WP installation. Please provide valid credentials.

It seems you have migrated the site incorrectly. Try to do it again with the free All in one WP migrating plugin.

Best Regards

July 19, 2020 at 10:40 pm #212397

pavel.vutkow
Participant

Hi,

Can you give me your country and your IP address?
Thank you in advance.
Pavel

July 20, 2020 at 8:59 am #212555

Elise Noromit
Member

Hello,

The country is Ukraine, and IP is 5.248.118.5

Best Regards

July 21, 2020 at 12:50 pm #212894

pavel.vutkow
Participant

Please try again with the production site. Unfortunately, I can’t make a transfer to the test at the moment.

Please be careful as the platform is live.

The data is in the private part

July 21, 2020 at 8:53 pm #212999
Elise Noromit
Member
Hello,

I have deactivated all the plugins not related to the theme for 5 minutes max and got this result https://prnt.sc/tm602j

As you can see the search by SKU works well. Now I have activated all as they were.

Now you need to deactivate all the plugins not related to the theme, leave these plugins only:
```
Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
```
Then activate the plugins one by one checking the search by SKU to detect which one causes the problem.

As soon as you solve the problem with the SKU, please make the full backup of your site and update all the plugins related to the theme and theme: https://xtemos.com/docs/woodmart/update-theme-2/

Best Regards
July 22, 2020 at 11:06 pm #213329

pavel.vutkow
Participant

Hello,
Thank you for your time and help.

Something that I make is to stop all plugin not related to the theme on the test migrated site in private content.

But there is no such a result. The access data is the same as my live one.
Did you do something else?

July 23, 2020 at 9:20 am #213423

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and leave the plugins not activated I will check once more.

Best Regards

July 23, 2020 at 1:41 pm #213540

pavel.vutkow
Participant

Hi,

I found the problem plugin “Relevanssi” – this is the one you specify can be used with your theme and you have set it as an option.

Can you help fix a problem with your theme and this plugin?

It is included as an option to the theme settings.
Regards,
Pavel

Use Relevanssi for AJAX search
You will need to install and activate this

July 24, 2020 at 7:07 am #213705

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme. We shall check again.

Best Regards

July 24, 2020 at 9:58 am #213784

pavel.vutkow
Participant

Sorry, but this is a standard answer.
You haven’t even read what I wrote.
I did this and pointed out that the problem plugin is Relevanssi.

You need to be more responsive to your customers!!!

July 24, 2020 at 10:03 am #213788

pavel.vutkow
Participant

Since I guess there will be more such questions, I was able to find a solution:

Settings> Relevance> Indexing> Advanced indexing> Hyphens and dashes, set this to “keep” or “remove” and then rebuild the index. That should help.

You can close the ticket

July 24, 2020 at 1:47 pm #213917

Elise Noromit
Member

Hello,

When I deactivated the plugins the search worked well. If you have found incorrect Relevanssi plugin work, please contact the plugin support. Our theme is compatible with the plugin, however, we do not support the plugin, our support relate to issues of the WoodMart theme.

Best Regards
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