Site breaking when using sidebar

This topic has 21 replies, 2 voices, and was last updated 4 years, 6 months ago by Artem Temos.

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July 3, 2020 at 8:43 am #208369

CarolaCCSports
Participant

Hi,

When I am using a sidebar widget the website is breaking down now and then. It will wait when loading and then only show the body but not correct. After refreshing it sometimes works and sometimes it dont.

I have this with an existing site as well since a while, I removed the Instagram sidebar widget and now it is ok. But with this new site it is also breaking down, as well with a simple image or side products.

Weird thing it does not do it all the time. My other site was checked with screaming frog and it gave 500 errors with the instagram widget in the sidebar, now not anymore.

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July 3, 2020 at 9:37 am #208376

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

July 3, 2020 at 9:45 am #208383

CarolaCCSports
Participant

See private content

July 3, 2020 at 9:48 am #208384

Artem Temos
Keymaster

Please, enable the sidebar and send us a direct link where we can see the problem.

July 3, 2020 at 10:06 am #208394

CarolaCCSports
Participant

See private content 2

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July 3, 2020 at 11:09 am #208411

Artem Temos
Keymaster

In this case, you need to analyze your error logs on the server once you will get this error on your website. Currently, we don’t see this problem and not able to understand why it happens.

July 3, 2020 at 12:25 pm #208425

CarolaCCSports
Participant

Ok, I will put debug on for the new site, this was in the error log of the other site:

July 3, 2020 at 12:50 pm #208429

Artem Temos
Keymaster

This error is related to the Instagram element. Try to remove it completely and check how it works without that element.

July 4, 2020 at 9:39 am #208554

CarolaCCSports
Participant

Yes, as I said before I found out for myself, removed Instagram from the sidebar and the other site is working fine for now. I had hope it was just the Instagram element in the sidebar.

But with this brand new site, different server, different host, no other plugins used, the same happened with product widget and image widget in the sidebar. So I expect to get the same kind of error message but then with a different element.

I will put debug on and let you know as soon as I have an error report from the new website.

July 4, 2020 at 10:56 am #208574

CarolaCCSports
Participant

Here is the Instagram error on the new website:

July 4, 2020 at 12:43 pm #208609

Artem Temos
Keymaster

Do you mean that it doesn’t work only in case when you put the Instagram element?
If it doesn’t work with other widgets then there is should be some different kind of error.

As for the Instagram, most likely you didn’t configure it correctly. Please, follow our documentation and be sure that you have an account with some photos for this https://xtemos.com/docs/basel/faq-guides-2/setup-instagram-api/

July 5, 2020 at 9:27 am #208700

CarolaCCSports
Participant

It is configured correctly. Connected with API through your option in theme settings. Then te widget is also set as API so that can not be the problem.

Both sides are breaking down now and then when using the Instagram widget. I thought it was with products as well with the new site because I did not had Instagram in the sidebar there. But I allready had it in footer so that might be the problem.

Sometimes it happens, sometimes it don’t. I made you a video, had to tape 25 times but then it happened so I could film it. You see it breaking down. Next video I refresh and then it is fine. I have the error log of this moment as well.

Also a printscreen on my phone of the new site with Instagram in the footer showing an error. After refreshing it was fine again.

July 5, 2020 at 9:27 am #208701

CarolaCCSports
Participant

I can not attach the films here, please let me know how I can show you

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July 5, 2020 at 9:28 am #208703

CarolaCCSports
Participant

Error log

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July 6, 2020 at 6:52 am #208826
Artem Temos
Keymaster
Try to put the following code to the file basel\inc\shortcodes\shortcodes.php like it is shown on the screenshot https://prnt.sc/tcjfax
```
if ( is_wp_error( $images_data ) ) {
    return $images_data;
}
```
Kind Regards
July 6, 2020 at 7:52 am #208852

CarolaCCSports
Participant

Thank you, I did put the code in at the new site and see what happens. If it is ok I will change it in the old site as well.
I will let you know next week if it works out.

July 6, 2020 at 8:15 am #208861

CarolaCCSports
Participant

Addition, for now I see this error on the new site now and then. Only in the sidebar, in the footer is ok.

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July 6, 2020 at 8:40 am #208868

Artem Temos
Keymaster

We don’t see any errors on your website now https://gyazo.com/63ab908bfb15767783da6f901f305d64
How can we reproduce the problem?

July 6, 2020 at 9:02 am #208879

CarolaCCSports
Participant

That is the hard part, it does not happen all the time. But if you keep clicking around long enough it happens now and then. Now with this error I only have printscreens, from the error before I have a video when it happens.

July 6, 2020 at 11:23 am #208931

Artem Temos
Keymaster

We have tried to refresh your website for 10-15 minutes and never got the error. Try to contact your hosting provider and ask to increase the timeout for that operation.

July 6, 2020 at 11:57 am #208940

CarolaCCSports
Participant

Ok, thank you for trying. So far I did not get the initial error anymore so I think the addition in the code is ok.

July 6, 2020 at 1:00 pm #208957

Artem Temos
Keymaster

OK, contact us if you will have any extra questions.
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