Header icons are missing

This topic has 14 replies, 2 voices, and was last updated 4 years, 5 months ago by Elise Noromit.

Viewing 15 posts - 1 through 15 (of 15 total)

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July 6, 2020 at 2:57 pm #208982

metodialeksandrov
Participant

Hi,

After first refresh, all icons ( wish list, compare product, search etc) are missing. I try everything which I found on the forum and didn’t help. Try to generate new css generated file, also try with clear cache but nothing helps.

Can you please provide me some solution for my problem?

Regards,
Metodi

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July 6, 2020 at 10:08 pm #209042

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please save the Theme Setting, update files in CSS generator if you used them and clear your cache.

Best Regards

July 6, 2020 at 10:26 pm #209048

metodialeksandrov
Participant

Hi,

I try that scenario like 50 times and still nothing. This are the errors which I’m receiving in Console tab. Please see my attached picture

Can you please check again and tell me what is the problem because obviously saving the Theme Settings, CSS generator and Flush cache doesn’t help.

Regards

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July 6, 2020 at 11:12 pm #209068

Elise Noromit
Member

Hello,

Please provide the site admin access to the private area we shall check and suggest.

Best Regards

July 6, 2020 at 11:24 pm #209073

metodialeksandrov
Participant

In private content are my credentials

July 7, 2020 at 11:56 am #209183

metodialeksandrov
Participant

Hi,

Did you have a time to check what causing the problem for icons to disappears from my side.

Please take a look and tell me how to fix this, because this project I must to finish until this Friday and I don’t want to spend so much time fixing some minor bugs for missing icons.

Regards,
Metodi

July 7, 2020 at 7:12 pm #209262

metodialeksandrov
Participant

Hi,
Do you have any update about this problem.
According my inspection I can see that after first refresh, URL for icons are redirect to https instead of http and that is causing all problem.

Can you please point me where exactly should I change those 3 URLs and to fix my problem? BTW in General tab URL is set correctly.

Regards

July 7, 2020 at 9:36 pm #209283

Elise Noromit
Member

Hello,

Your site should be HTTPS. Now your site is HTTP. Please check your host support if they can help you install SSL certificate https://xtemos.com/docs/woodmart/faq-guides/https-security-ssl-issue/

Best Regards

July 7, 2020 at 9:49 pm #209289

metodialeksandrov
Participant

Hi,

I don’t planning to set my site to be https. Is there other way how to fix the problem with the missing icons?

My website will not contain payment method and I’m not planning to pay additional charges for SSL sertificate.

Please tell me other workaround to fix this bug with icons.

Thanks in advance

July 8, 2020 at 6:52 am #209325

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and provide the FTP access to the private area.

Best Regards

July 8, 2020 at 8:48 am #209365

metodialeksandrov
Participant

Hi,

In private content I provide you login credentials for FTP and for wordpress admin page.
Please login and take a look

Regards,
Metodi

July 8, 2020 at 12:15 pm #209419

Elise Noromit
Member

Hello,

The icons disappear is caused by one of these plugin https://prnt.sc/te1sv0

We have deactivated it and icons are shown: https://prnt.sc/te1tcy

Check the plugin’s settings they influence.

Best Regards

July 9, 2020 at 12:14 am #209554

metodialeksandrov
Participant

It’s not possible to deactivate those 2 plugins.

If you were able to deactivate them please make the changes and leave it so my site can work properly. I spent all day to remove that plugin using FTP and I was not able.

BTW when I’m clearing the cache and after my first restart icons are present, but after more than 2 refreshes icons disappears.

I remove the wordpress and the theme and install it again. Please try go login and to check what is happening. I have new wordpress credentials. Will post them in private content

July 9, 2020 at 12:58 am #209558

metodialeksandrov
Participant

Also these are login credentials for Hosting:

July 9, 2020 at 7:59 am #209613

Elise Noromit
Member

Hello,

Please contact the host support. These plugins do not relate to the WoodMart theme.

They will help to disable them.

Best Regards
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