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Contact form

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    Posts
  • July 7, 2020 at 8:36 am #209132

    yousef
    Participant

    After updating the contact form, i see a border under the contact form. How can i remove this? see attachment

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    July 7, 2020 at 2:00 pm #209207

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    You need to check your contact form and remove all the elements after the button https://prnt.sc/tdfzp1

    Best Regards

    July 8, 2020 at 11:05 am #209395

    yousef
    Participant

    Hello,

    Thanks for the reply. But There is no elements after the button, see attachment.

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    July 8, 2020 at 11:33 am #209408

    Elise Noromit
    Member

    Hello!

    Create any default from, test it do you have the same?

    Best Regards

    July 8, 2020 at 12:19 pm #209422

    yousef
    Participant

    Hello,

    I have created new form, but I still get the same error.

    July 8, 2020 at 1:52 pm #209471

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

    If you see the same on the Storefront theme, deactivate all the plugins not related to the theme and switch the parent theme, check the issue.

    Best Regards

    July 8, 2020 at 2:08 pm #209474

    yousef
    Participant

    Hello friend, i have done what you have said. The problem is caused by your theme. See attachment.

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    July 8, 2020 at 7:55 pm #209526

    Elise Noromit
    Member

    Hello,

    Please delete the row with this shortcode and add the title element once again. If the problem remains, deactivate all the plugins not related to the theme and switch the parent theme, check the issue again.

    Best Regards

    July 9, 2020 at 10:32 am #209667

    yousef
    Participant

    I tried nothing helped. please login to the account and check:

    July 9, 2020 at 2:19 pm #209757

    Elise Noromit
    Member

    Hello,

    I have double-checked, yes this problem occurred with the recent contact form plugin. We shall fix it in our nearest update. If you want to fix it now, please install the previous contact form version.

    Best Regards

    July 15, 2020 at 12:46 pm #211237

    red2design
    Participant

    Hi

    There is a black box under the contact form that I can’t see where or how to remove it? I have tried to create new forms but it is always there.

    The site is in development so you will need to login.

    Thanks

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    July 15, 2020 at 12:57 pm #211248

    red2design
    Participant

    Hi again – I have resolved this by uploading an older version of Contact Form 7, so I think there is an issue with the theme and the latest version of this plugin.

    July 15, 2020 at 4:18 pm #211338

    Elise Noromit
    Member

    Hello,

    That is fine. This is the only solution until we release the new update where this issue will be fixed.

    If you have any questions please feel free to contact us.

    Best Regards

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