Problem with add to cart and the icons on the website disappeared

This topic has 15 replies, 2 voices, and was last updated 4 years, 7 months ago by Artem Temos.

Viewing 16 posts - 1 through 16 (of 16 total)

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July 15, 2020 at 8:39 am #211117

Oskr112
Participant

I updated the theme and it no longer loads any icon and I can’t add anything to the shopping cart because it doesn’t load. I need help as soon as possible. Thank you

July 15, 2020 at 8:50 am #211123

Artem Temos
Keymaster

Hello,

Here is a link to the instruction about 4.x to 5.0 version migration in our documentation https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/
It should help you to update the theme without errors.

Kind Regards

July 16, 2020 at 12:24 am #211434

Oskr112
Participant

Hello, I followed the instructions to update the theme but the cart still doesn’t work. I sent an image of the problem

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July 16, 2020 at 6:31 am #211480

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

July 17, 2020 at 8:45 am #211877

Oskr112
Participant

I send my admmin access. Thanks

July 17, 2020 at 9:03 am #211887

Artem Temos
Keymaster

The AJAX request is forbidden by your server https://gyazo.com/f6c6effb96939963ae6cd2578e63a465
Contact your hosting provider and ask them to check why it happens.

July 18, 2020 at 4:22 am #212044

Oskr112
Participant

Hello I contacted my server and the problem is JavaScrip and it has to do with the theme

July 18, 2020 at 8:32 am #212078

Artem Temos
Keymaster

What kind of problem with JS do you mean?

July 18, 2020 at 3:40 pm #212162

Oskr112
Participant

I send the image of the error of Js

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July 19, 2020 at 7:55 am #212267

Artem Temos
Keymaster

Could you please disable all external plugins temporarily and send us your FTP access?

July 20, 2020 at 6:45 am #212476

Oskr112
Participant

Hello this is the information

July 20, 2020 at 7:03 am #212485

Artem Temos
Keymaster

We are not able to enter your Dashboard because of 502 error on the server https://gyazo.com/ce2b4ef215fca9375e4bbe958cdcc245
Also, check your theme version and be sure that it is 5.0.1 already.

July 20, 2020 at 4:56 pm #212724

Oskr112
Participant

Hello, yes I have the 5.0.1 already

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July 21, 2020 at 6:11 am #212786

Artem Temos
Keymaster

We still not able to enter your Dashboard and get 502 sever error. And you didn’t disable external plugins as we asked.

July 21, 2020 at 6:34 am #212797

Oskr112
Participant

Hello I already deactivated the plugins

July 21, 2020 at 7:31 am #212813

Artem Temos
Keymaster

Try to enable AJAX add to cart option in WooCommerce Settings and check how it works.
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