Problem with add to cart and the icons on the website disappeared
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I updated the theme and it no longer loads any icon and I can’t add anything to the shopping cart because it doesn’t load. I need help as soon as possible. Thank you
Hello,
Here is a link to the instruction about 4.x to 5.0 version migration in our documentation https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/
It should help you to update the theme without errors.
Kind Regards
Hello, I followed the instructions to update the theme but the cart still doesn’t work. I sent an image of the problem
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Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
I send my admmin access. Thanks
The AJAX request is forbidden by your server https://gyazo.com/f6c6effb96939963ae6cd2578e63a465
Contact your hosting provider and ask them to check why it happens.
Hello I contacted my server and the problem is JavaScrip and it has to do with the theme
What kind of problem with JS do you mean?
I send the image of the error of Js
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Could you please disable all external plugins temporarily and send us your FTP access?
Hello this is the information
We are not able to enter your Dashboard because of 502 error on the server https://gyazo.com/ce2b4ef215fca9375e4bbe958cdcc245
Also, check your theme version and be sure that it is 5.0.1 already.
Hello, yes I have the 5.0.1 already
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We still not able to enter your Dashboard and get 502 sever error. And you didn’t disable external plugins as we asked.
Hello I already deactivated the plugins
Try to enable AJAX add to cart option in WooCommerce Settings and check how it works.
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