Home › Forums › WoodMart support forum › Unexplained white space

Unexplained white space

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • August 1, 2020 at 7:49 pm #215920

    hwiki09
    Participant

    I really could not figure out why this is happening!!

    August 1, 2020 at 9:41 pm #215929

    Elise Noromit
    Member

    Hello,

    Do you mean this one: https://prnt.sc/tsg3o9 This is the bottom row. You can disable it in the settings. If it is not the problem you mean, please provide the page URL and screen.

    Best Regards

    August 2, 2020 at 9:02 am #215973

    hwiki09
    Participant

    No, I have already mentioned that in the screen capture.

    August 2, 2020 at 9:04 am #215975

    hwiki09
    Participant

    Here is the screen capture

    August 2, 2020 at 2:28 pm #216036

    Elise Noromit
    Member

    Hello,

    Enter the page and set margin-top:-40px in the upper row settings: http://prntscr.com/lexqqs

    Best Regards

    August 2, 2020 at 9:30 pm #216094

    hwiki09
    Participant

    Okay, but this is really weird, in the past version of Woodmart I didn’t have this problem!! Can you explain why this is happening to me?

    August 2, 2020 at 9:34 pm #216098

    hwiki09
    Participant

    and the really weird part is when I open the page with WPBakery, the layout is fine, there is no spacing.. once I save and check the page the space shows up!!

    August 3, 2020 at 7:18 am #216157

    Elise Noromit
    Member

    Hello,

    Please clarify: does this problem appear only on the child theme?

    Please check the customization you have added to the child theme.

    Best REgards

    August 3, 2020 at 12:53 pm #216217

    hwiki09
    Participant

    Hi,

    No, I have never used the child theme!

    I gave you access to the admin portal, you can check anything you want, I tried everything but the problem keeps showing(if I make the margin maybe this can resolve the problem but I want to understand why this is happening!!)

    Best Regards

    August 3, 2020 at 8:18 pm #216320

    Elise Noromit
    Member

    Hello,

    The site you have provided does not have WPML. Please provide the proper site admin access where you have translated the site with WPML. if you translated the site with the other plugins, please contact that plugin support.

    Best Regards

    August 4, 2020 at 12:04 pm #216447

    hwiki09
    Participant

    Hi,

    well I didn’t use WPML at all, I just rewrote the inputs from English into French!

    Best regards

    August 4, 2020 at 2:29 pm #216472

    Elise Noromit
    Member

    Hello,

    Please contact the plugin support on this issue. Our theme is 100% compatible with WPML. As for the other plugins we do not guarantee 100% compatibility and smooth working.

    Best Regards

    August 4, 2020 at 4:22 pm #216488

    hwiki09
    Participant

    Hi,

    as I mentioned above, I didn’t use any plugins!! I’m using the plugins which you recommend after installing the theme, well this problem showed up just after I moved to Woodmart 5.0!!

    I’m really stuck with this problem.. I want to know why this is happening, bcz this is really weird!!

    Best regards

    August 5, 2020 at 7:14 am #216559

    Elise Noromit
    Member

    Hello,

    Sorry, I have misunderstood you.

    Here is how I see your site: https://prnt.sc/tsg3o9

    This is the bottom row of the Header builder.

    Please provide the page URL with the problem.

    Best Regards

    August 5, 2020 at 10:45 am #216629

    hwiki09
    Participant

    Hi,

    this was never my problem, the problem is the space between categories blocks in the home page!!
    https://prnt.sc/tuehox , and why there is a space only after 2 blocks?? even though all blocks have the same settings!!

    Best regards

    August 5, 2020 at 2:04 pm #216688

    Elise Noromit
    Member

    Hello,

    Please try to disable Lazy loading landing in the plugin w3 total cache http://prntscr.com/tuhh7n

    Best Regards

  • Author
    Posts
Viewing 16 posts - 1 through 16 (of 16 total)