Home Forums WoodMart – Premium Template Unexplained white space

This topic contains 15 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week ago.

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #215920

    hwiki09
    Customer

    I really could not figure out why this is happening!!

    Private Content Hidden
    #215929

    Hello,

    Do you mean this one: https://prnt.sc/tsg3o9 This is the bottom row. You can disable it in the settings. If it is not the problem you mean, please provide the page URL and screen.

    Best Regards

    #215973

    hwiki09
    Customer

    No, I have already mentioned that in the screen capture.

    Private Content Hidden
    #215975

    hwiki09
    Customer

    Here is the screen capture

    Private Content Hidden
    #216036

    Hello,

    Enter the page and set margin-top:-40px in the upper row settings: http://prntscr.com/lexqqs

    Best Regards

    #216094

    hwiki09
    Customer

    Okay, but this is really weird, in the past version of Woodmart I didn’t have this problem!! Can you explain why this is happening to me?

    #216098

    hwiki09
    Customer

    and the really weird part is when I open the page with WPBakery, the layout is fine, there is no spacing.. once I save and check the page the space shows up!!

    #216157

    Hello,

    Please clarify: does this problem appear only on the child theme?

    Please check the customization you have added to the child theme.

    Best REgards

    #216217

    hwiki09
    Customer

    Hi,

    No, I have never used the child theme!

    I gave you access to the admin portal, you can check anything you want, I tried everything but the problem keeps showing(if I make the margin maybe this can resolve the problem but I want to understand why this is happening!!)

    Best Regards

    #216320

    Hello,

    The site you have provided does not have WPML. Please provide the proper site admin access where you have translated the site with WPML. if you translated the site with the other plugins, please contact that plugin support.

    Best Regards

    #216447

    hwiki09
    Customer

    Hi,

    well I didn’t use WPML at all, I just rewrote the inputs from English into French!

    Best regards

    #216472

    Hello,

    Please contact the plugin support on this issue. Our theme is 100% compatible with WPML. As for the other plugins we do not guarantee 100% compatibility and smooth working.

    Best Regards

    #216488

    hwiki09
    Customer

    Hi,

    as I mentioned above, I didn’t use any plugins!! I’m using the plugins which you recommend after installing the theme, well this problem showed up just after I moved to Woodmart 5.0!!

    I’m really stuck with this problem.. I want to know why this is happening, bcz this is really weird!!

    Best regards

    #216559

    Hello,

    Sorry, I have misunderstood you.

    Here is how I see your site: https://prnt.sc/tsg3o9

    This is the bottom row of the Header builder.

    Please provide the page URL with the problem.

    Best Regards

    #216629

    hwiki09
    Customer

    Hi,

    this was never my problem, the problem is the space between categories blocks in the home page!!
    https://prnt.sc/tuehox , and why there is a space only after 2 blocks?? even though all blocks have the same settings!!

    Best regards

    Private Content Hidden
    #216688

    Hello,

    Please try to disable Lazy loading landing in the plugin w3 total cache http://prntscr.com/tuhh7n

    Best Regards

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