Woodmart Issue to log in

This topic has 8 replies, 2 voices, and was last updated 4 years, 3 months ago by Artem Temos.

Viewing 9 posts - 1 through 9 (of 9 total)

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Posts
August 6, 2020 at 1:31 pm #216897

Bertrand
Participant

Hi,

I recently bought a Woodmart Licence (see private content) and created a new account for Woodmart Support forum but I just cannot log in to my other account. What should I do?

Can you please help me to fix this?

Thanks

August 6, 2020 at 1:34 pm #216900

Artem Temos
Keymaster

Hello,

What error do you get trying to login to your account? Please, send us a screenshot.

Regards

August 6, 2020 at 1:52 pm #216906

Bertrand
Participant

Hi,

I get no error. I just can’t log in… I have changed the password but I can’t log in and create a topic.

August 6, 2020 at 2:05 pm #216914

Bertrand
Participant

Check the video link hereunder.

August 6, 2020 at 2:06 pm #216915

Artem Temos
Keymaster

Try to clear your browser cache and cookies and check again. Also, try to do this in the private window and see how it works.

August 6, 2020 at 2:18 pm #216921

Bertrand
Participant

Hi,

I have cleared the cache and cookies, opened the link in a private window, still no luck.
I opened the link with another browser. It worked but there I can’t create a new topic. I can reply to the first topic I created but not create a new one.

August 6, 2020 at 2:26 pm #216922

Artem Temos
Keymaster

Very strange, could you please send us your account login and password via the private content field?

August 6, 2020 at 2:27 pm #216923

Bertrand
Participant

Hi,

Oddly, I refreshed the other brower page and it is now working.
Thanks for your patience.

Regards,
Bertrand

August 6, 2020 at 2:30 pm #216925

Artem Temos
Keymaster

Maybe some kind of browser cache. Anyway, we are glad that you sorted it out.
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Woodmart Issue to log in

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