Hello,

Yes, I see, that the Product grid is the WoodMart element. I wanted you to check how many stars are shown on the shop page in Storefront to detect the problem.

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area, please confirm the permit to deactivate the plugins and check on the Storefront.

Best Regards