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Theme update issue

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  • August 16, 2020 at 6:59 am #219029

    [email protected]
    Participant

    Dear Support.

    i have theme update issue please check in detail everything

    Screenshot attached

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    August 16, 2020 at 7:14 am #219031

    [email protected]
    Participant

    Theme download and update also please check related theme everything is fine .
    after update login detail gone from topbar screen shot attahced

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    August 16, 2020 at 9:02 am #219040

    Elise Noromit
    Member

    Hello,

    If you cannot update the theme, please try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide site admin and FTP access to the private area.

    It seems the My account has reset please add it again.

    Best Regards

    August 16, 2020 at 11:40 am #219064

    [email protected]
    Participant

    Dear Support Fist of all i am using Basel theme not woodmart

    i try to update theme how you enplane me but i am not success full kindly check and resolve the issue and update my theme.

    August 16, 2020 at 12:55 pm #219067

    [email protected]
    Participant

    i update theme download from themeforest site and update from FTP

    August 16, 2020 at 1:52 pm #219075

    Elise Noromit
    Member

    Hello,

    Sorry for confuse. If you have any problems or have any questions, please contact us without hesitation.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)