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Apple Pay button is just spinning but not displaying

Viewing 23 posts - 1 through 23 (of 23 total)
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  • August 20, 2020 at 1:13 pm #220060

    Bambuidk
    Participant

    Hi there

    I have trouble fixing the Apple Pay button.
    I have been in contact with Stripe and woocommerce – and there are both saying that I should contact you “Xtemos”, because i try in staging mode to change the theme to a standard wordpress theme and it worked fine.

    Can you please help?

    Best regards
    Emil

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    August 20, 2020 at 9:53 pm #220151

    Elise Noromit
    Member

    Hello,

    Please disable AJAX add to cart in the Theme Settings > Product page and check the issue again.

    Best Regards

    August 21, 2020 at 5:54 am #220182

    Bambuidk
    Participant

    Hi thank you for the reply.
    I have try that – but it still don’t work.

    Best regards
    Emil

    August 21, 2020 at 7:49 am #220213

    Artem Temos
    Keymaster

    OK, how exactly can we see the button on your product page? We have an iPhone with Apple Pay configured but still don’t see the button https://gyazo.com/27d9801ad4b651150b4db7f3262eea09

    August 21, 2020 at 8:06 am #220217

    Bambuidk
    Participant

    …

    August 21, 2020 at 8:12 am #220223

    Artem Temos
    Keymaster

    We just tested this on your website and the button is working correctly. When we press it, we get an Apple Pay prompt window to proceed with the payment. https://gyazo.com/dd2be71e4c6b294af0d9af893493bb70

    August 21, 2020 at 8:25 am #220227

    Bambuidk
    Participant

    Yes it works fine with products that is not a variable product.
    It doens’t work with products that have variables.

    Will you please try that to.

    Thank you.

    August 21, 2020 at 8:27 am #220231

    Artem Temos
    Keymaster

    Yes, we tested the variable product (it is shown on the screenshot).

    August 21, 2020 at 10:11 am #220262

    Bambuidk
    Participant

    I can’t open the screenshot. Which product have you tried with?
    And can you pleae tell me which phone you are using?

    August 21, 2020 at 11:16 am #220284

    Artem Temos
    Keymaster

    We have tested 3/4 Bambus T-shirt – Sort with iPhone X

    August 21, 2020 at 11:18 am #220285

    Bambuidk
    Participant

    Okay – as I can see it works fine for me to now.
    But it didn’t work yesterday 😀

    Can you tell me what the problem could be?

    Best regards
    Emil

    August 21, 2020 at 11:20 am #220287

    Bambuidk
    Participant

    Now I tried in an incognito browser (Safari) – and it doens’t work.
    Can you please try the same product in an incognito browser?

    Thank you.

    August 21, 2020 at 11:27 am #220290

    Bambuidk
    Participant

    And please try it on the original website: http://www.Bambui.dk

    August 21, 2020 at 12:04 pm #220309

    Artem Temos
    Keymaster

    Yes, it always spinning when you select some variation. Please, disable all external plugins and send us your admin access

    August 21, 2020 at 12:10 pm #220311

    Bambuidk
    Participant

    …..

    August 21, 2020 at 12:49 pm #220318

    Artem Temos
    Keymaster

    Please, disable all external plugins first.

    August 21, 2020 at 12:51 pm #220322

    Bambuidk
    Participant

    Done 🙂

    August 21, 2020 at 12:55 pm #220324

    Artem Temos
    Keymaster

    We have activated the Stripe and it is working correctly now.

    August 21, 2020 at 12:58 pm #220328

    Bambuidk
    Participant

    Also in incognito? 🙂

    August 21, 2020 at 12:58 pm #220329

    Artem Temos
    Keymaster

    It doesn’t matter, actually. But yes, it works in incognito too.

    August 21, 2020 at 1:04 pm #220333

    Bambuidk
    Participant

    I found out it was the plugin WP Fastest Cache which caused the problem.

    August 21, 2020 at 1:05 pm #220334

    Bambuidk
    Participant

    Thank you for your help.
    Which other cache plugin should I use?

    August 21, 2020 at 1:49 pm #220350

    Artem Temos
    Keymaster

    We use WP Rocket plugin on our demo and it is working correctly.

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Viewing 23 posts - 1 through 23 (of 23 total)