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PROBLEM WITH PLUGIN PROTECTED CATEGORIES

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • September 10, 2020 at 2:36 pm #225232

    christoff
    Participant

    Hi there,
    we are encountering a conflict between your theme and the WooCommerce Protected Categories plugin developed by Barn2.

    The problem is that we are not able to add to the cart protected products when logged out (as a guest) in a specific language.

    We have tested with a different theme (TwentyTwenty) and with the exact same configuration and there is no problem when done that way.

    So we think that the conflict must come from your theme. Could you help us and take a look at it ?

    September 10, 2020 at 8:40 pm #225291

    Elise Noromit
    Member

    Hello,

    We did no declare the compatibility with this plugin that is why we do not guarantee the full compatibility. Please contact the plugin support and find our what do they suggest, perhaps they would recommend something.

    Best Regards

    September 11, 2020 at 1:03 pm #225529

    christoff
    Participant

    Hi Elise, here is the response from Barn2 :

    Our plugins are built in accordance with the WordPress Codex and its best practices, which ensures that they should work with any theme that has been designed in the same manner.

    And they won’t help us with that. They say to come back to you.
    Could you take a look by yourself ? Maybe it’s a quick fix.

    September 11, 2020 at 2:36 pm #225544

    Elise Noromit
    Member

    Hello,

    Please provide very detailed instruction on how can we reproduce the problem.

    Best Regards

    September 14, 2020 at 2:03 pm #226141

    christoff
    Participant

    Hi Elise, you go to (logged out of the admin, so as a guest) :

    You then add a product in the cart.
    If you are in the english version of the website it won’t work. They say the product is not available
    If you are in the french version of the website, it will work.

    If you are logged in, both languages works.

    That is our problem. We are not able to add products to the cart as a guest in the english portion of the protected categories.

    Thx,

    September 15, 2020 at 6:59 am #226290

    Elise Noromit
    Member

    Hello,

    Please disable this option: http://prntscr.com/uhgkos Our AJAX is not compatible with the plugin.

    Best Regards

    September 15, 2020 at 2:48 pm #226483

    christoff
    Participant

    Hi Elise,
    thanks for the quick update.
    Seems to fix the problem !

    September 15, 2020 at 3:57 pm #226494

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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