Home Forums Basel – Premium Template PROBLEM WITH PLUGIN PROTECTED CATEGORIES

This topic contains 7 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 3 days, 17 hours ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #225232

    Hi there,
    we are encountering a conflict between your theme and the WooCommerce Protected Categories plugin developed by Barn2.

    The problem is that we are not able to add to the cart protected products when logged out (as a guest) in a specific language.

    We have tested with a different theme (TwentyTwenty) and with the exact same configuration and there is no problem when done that way.

    So we think that the conflict must come from your theme. Could you help us and take a look at it ?

    Private Content Hidden
    #225291

    Hello,

    We did no declare the compatibility with this plugin that is why we do not guarantee the full compatibility. Please contact the plugin support and find our what do they suggest, perhaps they would recommend something.

    Best Regards

    #225529

    Hi Elise, here is the response from Barn2 :

    Our plugins are built in accordance with the WordPress Codex and its best practices, which ensures that they should work with any theme that has been designed in the same manner.

    And they won’t help us with that. They say to come back to you.
    Could you take a look by yourself ? Maybe it’s a quick fix.

    Private Content Hidden
    #225544

    Hello,

    Please provide very detailed instruction on how can we reproduce the problem.

    Best Regards

    #226141

    Hi Elise, you go to (logged out of the admin, so as a guest) :

    You then add a product in the cart.
    If you are in the english version of the website it won’t work. They say the product is not available
    If you are in the french version of the website, it will work.

    If you are logged in, both languages works.

    That is our problem. We are not able to add products to the cart as a guest in the english portion of the protected categories.

    Thx,

    Private Content Hidden
    #226290

    Hello,

    Please disable this option: http://prntscr.com/uhgkos Our AJAX is not compatible with the plugin.

    Best Regards

    #226483

    Hi Elise,
    thanks for the quick update.
    Seems to fix the problem !

    #226494

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 8 posts - 1 through 8 (of 8 total)

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