Home › Forums › WoodMart support forum › can't save theme setting

can't save theme setting

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • September 22, 2020 at 1:41 pm #228119

    [email protected]
    Participant

    Hi,

    I am trying to edit some of the theme settings on my website (footers & colors) using theme setting option and every time I hit Save options it looks like it disables the theme completly: fonts, colors, footer / header design disappear, widgets size etc.

    I have tried saving it when only the theme (latest version) and the woocommerce plugin were active and still the same outcome.

    Could you please help me in debugging this!

    Regards,
    Andreea

    September 22, 2020 at 1:43 pm #228120

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your FTP access so we can check it?

    Thank you in advance

    September 22, 2020 at 1:56 pm #228125

    [email protected]
    Participant

    They are all deactivated, except for woodmart core and woocomerce. The login credentials are in private content area

    September 22, 2020 at 2:03 pm #228130

    Artem Temos
    Keymaster

    Now it seems to be working correctly. Please, activate all plugins that related to our theme only and check how it works.

    September 22, 2020 at 2:14 pm #228133

    [email protected]
    Participant

    I accidentally activated all plugins again and the issue reappeared. Honestly I’ m not sure what plugins are related to theme only, could you please help me with a list?

    September 22, 2020 at 2:16 pm #228134

    Artem Temos
    Keymaster

    Here is a list of theme-related plugins

    Slider Revolution

    WPBakery Page Builder or Elementor

    Woodmart Core

    Contact Form 7

    MailChimp for WordPress

    WooCommerce

    Safe SVG

    September 22, 2020 at 2:42 pm #228141

    [email protected]
    Participant

    Looks like our server is down now, I’ll do a follow up once we’ll get it back running. Thanks for understanding

    September 24, 2020 at 11:44 am #228722

    [email protected]
    Participant

    Hello,

    We have managed to recover our website and do some further testing. It looks like there’s an incompatibility between WPML STRINGS PLUGIN and WOODMART theme. After activating the plugin and trying to Save Options in Theme settings we get the errors in the screenshot attached, and the error log is written continuously until is too large to even be accessed.

    Could you please help me debugging this

    Attachments:
    You must be logged in to view attached files.
    September 24, 2020 at 11:55 am #228724

    Artem Temos
    Keymaster

    You need to download and install the latest version of the plugin. They have already fixed this problem.

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)