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Can't see my logo in header

Viewing 15 posts - 1 through 15 (of 15 total)
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  • September 29, 2020 at 1:06 pm #229666

    Lasgringas
    Participant

    Hi! How are you? I am communicating because I cannot correctly upload the logo to the header.
    Attached screenshot of how I am doing it.
    Can you help me please? In what format should I do it?

    Attachments:
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    September 29, 2020 at 5:29 pm #229728

    Elise Noromit
    Member

    Hello,

    What is the problem: do you see another logo (initial WoodMart) or no logo at all.

    If you see no changes, make sure you are editing the proper logo as different pages may have different logos. https://xtemos.com/docs/woodmart/header-builder/set-different-header-specific-page/

    If you the SVG image does not appear, you need to open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your <svg>tag like it is shown: http://prntscr.com/m4n0qw
    Then you will need to re-upload your icons in WordPress Dashboard.

    If it does not help, please provide your site admin access to the private area.

    Best Regards

    September 30, 2020 at 12:16 pm #229891

    Lasgringas
    Participant

    Hi. How are you?
    I made the changes as understood.
    Sorry I’m new to this.
    Maybe the problem is the size?
    I have uploaded the svg file, but I see no changes on the website.
    And I don’t have a page called “Custom header for this page”
    Please help.
    Thank you very much.

    September 30, 2020 at 3:55 pm #229968

    Elise Noromit
    Member

    Hello,

    Please try to do the following: open your SVG icons file with some editor like Sublime Text or default system text editor and add width=”31″ height=”40″ attributes to your <svg> tag like it is shown: http://prntscr.com/m4n0qw
    Then you will need to re-upload your icons in WordPress Dashboard.

    If it does not work, please provide your site admin access to the private area.

    Best Regards

    October 1, 2020 at 8:00 pm #230291

    Lasgringas
    Participant

    Ok. I just try but this happened!
    I don’t understand this.
    Please help!

    October 1, 2020 at 8:03 pm #230294

    Lasgringas
    Participant

    Sorry. i’ll try again

    Attachments:
    You must be logged in to view attached files.
    October 1, 2020 at 8:40 pm #230305

    Elise Noromit
    Member

    Hello,

    I see you have added the attributes https://prnt.sc/uri7bn if SVG does not work again, please test one of our demo SVG to detect the problem: if it is incorrect SVG or our theme problem.

    Best Regards

    October 2, 2020 at 10:34 am #230398

    Lasgringas
    Participant

    Hi. How are you?
    I have tried everything I was told, but I can’t get it to work.
    Maybe I didn’t understand well, but I don’t know what else to do.
    Can you help me please?
    Best regards

    October 2, 2020 at 1:03 pm #230474

    Elise Noromit
    Member

    Hello,

    Please confirm the permit to deactivate the plugins.

    I will check with our SVG.

    Best Regards

    October 2, 2020 at 1:40 pm #230485

    Lasgringas
    Participant

    Hi. Ok you can do it.
    Thanks!

    October 2, 2020 at 6:52 pm #230530

    Elise Noromit
    Member

    Hello,

    You have provided the access to the FTP and I need admin access to your site.

    Best Regards

    October 3, 2020 at 2:00 pm #230666

    Lasgringas
    Participant

    Ok ok. Sorry

    October 3, 2020 at 2:47 pm #230671

    Elise Noromit
    Member

    Hello,

    Our theme allows having a different header for different pages. https://xtemos.com/docs/woodmart/header-builder/set-different-header-specific-page/

    Your home page is configured to have Header Organic Overlap and you are editing the default header: https://prnt.sc/ush39q

    I have changed the logo without any problems: https://prnt.sc/ush3jn

    Please change the logo in Header Organic Overlap

    Best Regards

    October 6, 2020 at 2:53 pm #231298

    Lasgringas
    Participant

    My bad!!!
    Sorry and thanks a lot for your help!
    Best regards

    October 6, 2020 at 6:10 pm #231325

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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