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ERROR 500 when update a menu

Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 6, 2020 at 4:20 am #231107

    DiegoEngel
    Participant

    Hi guys…

    I’m trying to set a menu with my tree of categories, but when I set the 37º itens and try to update I get an error 500. When I do it with 36 intes… the update works perfectly.

    I have talked with my server support and they told me that everthing is normal on server side. Could help me with it please?

    October 6, 2020 at 4:36 am #231110

    DiegoEngel
    Participant

    Just to give you more information.

    I tried the same situation in a localhost envairoment and I got this:

    variables exceeded 1000. To increase the limit change max_input_vars in php.ini. in Unknown on line 0

    October 6, 2020 at 6:04 am #231125

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    October 6, 2020 at 2:04 pm #231284

    DiegoEngel
    Participant

    Hi..
    Checked using twenty twenty wordpress theme and the update runs perfectly… no errors

    October 6, 2020 at 2:10 pm #231290

    Artem Temos
    Keymaster

    Please, keep the default theme and provide us a step by step instruction so we can reproduce this.

    Thank you

    October 6, 2020 at 2:32 pm #231292

    DiegoEngel
    Participant

    Pass by pass:

    – Open aparência >> menus (is a brazilian website)
    – Just add any post category (Paraná for example)
    – Save…
    after some seconds you will get a error 500

    If you do the same process with Twenty Twenty theme… everything works perfectly.

    October 6, 2020 at 2:42 pm #231297

    Artem Temos
    Keymaster

    Yes, it is a problem with PHP max input vars limit. It simply can’t process a large amount of data when you save the menu. Try to contact your hosting provider and ask to increase this parameter. You can check its value in WooCommerce -> System status.

    October 6, 2020 at 3:22 pm #231306

    DiegoEngel
    Participant

    But why woodmart use more vars then other themes in the exactly same process? Is it wouldn’t a performance issue of your theme?

    October 7, 2020 at 6:04 am #231387

    Artem Temos
    Keymaster

    If you will check the menu you will see a lot of custom fields for our menu. That is why it requires more data to be stored at once. It is not something related to the website performance.

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