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Products not staying in cart for long as in wishlist

Viewing 20 posts - 1 through 20 (of 20 total)
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    Posts
  • November 3, 2017 at 1:28 pm #23177

    Yamess
    Participant

    Hi, when I add a product in the cart, it does not stay for long as in the wishlist, everything disappear when I log out, or when I long in a new window tab
    how can I make it last for long in the cart?

    Thanks

    November 3, 2017 at 2:02 pm #23179

    Artem Temos
    Keymaster

    Hi,

    This issue may be related to some of additional plugins installed or a cache on the server. You can check it switching to default WordPress theme and test how it works without WoodMart.

    Regards

    November 10, 2017 at 5:03 am #23687

    Yamess
    Participant

    Hey, I’ve changed the theme to storefront and it’s working properly for the cart, but when I switched back to woodmart theme the products don’t stay in the cart for long, can you please check it for me?

    November 10, 2017 at 7:44 am #23700

    Artem Temos
    Keymaster

    Hi,

    We just tested your website but the shopping cart works correctly for us and all products always stay in the cart even if we open a few other pages in new tabs https://gyazo.com/e4638e5e08bc9ca7be78777fc6de1c18

    Regards

    November 10, 2017 at 5:23 pm #23739

    Yamess
    Participant

    actually you need to open in an other browser or log out and log back in and you will see what I talkin about, you won’t see the items you just added in the cart.
    The wishlist items are always there but not the cart items.

    November 10, 2017 at 10:03 pm #23761

    Artem Temos
    Keymaster

    Could you please provide us your FTP access? We need to deactivate our core plugin since it throws an error when you try to switch to another theme. This issue was already fixed in the update.

    November 10, 2017 at 10:13 pm #23765

    Yamess
    Participant

    ok this is the FTP access

    November 10, 2017 at 10:15 pm #23768

    Artem Temos
    Keymaster

    We need all the data including FTP login.

    November 10, 2017 at 10:19 pm #23771

    Yamess
    Participant

    Okay

    November 10, 2017 at 10:22 pm #23772

    Artem Temos
    Keymaster

    Sorry, but we don’t need your control panel but an FTP.

    By the way, could you please try to activate default theme at the moment? To do this, simply rename our woodmart-core plugin in your plugins folder.
    We want to check how it works with that.

    November 10, 2017 at 10:37 pm #23774

    Yamess
    Participant

    Okay I’ll let you know when I’ve done that

    November 11, 2017 at 3:58 am #23786

    Artem Temos
    Keymaster

    OK, contact us and tell about the result. Thank you.

    November 11, 2017 at 10:01 pm #23846

    Yamess
    Participant

    I’ve changed, Storefront is now activated
    items are staying in the cart even if I log out or open the page in a another browser

    November 12, 2017 at 7:20 am #23853

    Artem Temos
    Keymaster

    OK, can we try to deactivate additional plugins also?

    November 12, 2017 at 2:18 pm #23885

    Yamess
    Participant

    yes you can except the plugins SSL Insecure Content Fixer and Easy HTTPS otherwise the website won’t work

    November 13, 2017 at 9:07 am #23932

    Artem Temos
    Keymaster

    OK, we found the issue. Our theme requires using WooCommerce session in order for columns per row and number of products per page to work. And it redefines the session when you log out. We will try to find a solution to this problem in the future. But if you don’t need this features we can give you a code to disable this.

    November 13, 2017 at 7:30 pm #24056

    Yamess
    Participant

    o..K! but is that the reason why the products are not staying in the cart when I log out?

    November 13, 2017 at 8:55 pm #24066

    Artem Temos
    Keymaster

    Yes, that is why products are not saved when you log out and then log in.

    November 14, 2017 at 1:34 am #24084

    Yamess
    Participant

    Okay, not a good thing but I can deal with it for now until you release a new update, hopefully you will release one soon.

    By the way thank you for being responsive, I appreciate that.

    November 14, 2017 at 7:32 am #24108

    Artem Temos
    Keymaster

    You are welcome!

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