Products not staying in cart for long as in wishlist
November 3, 2017 at 1:28 pm #23177
Hi, when I add a product in the cart, it does not stay for long as in the wishlist, everything disappear when I log out, or when I long in a new window tab
how can I make it last for long in the cart?
ThanksNovember 3, 2017 at 2:02 pm #23179
This issue may be related to some of additional plugins installed or a cache on the server. You can check it switching to default WordPress theme and test how it works without WoodMart.
RegardsNovember 10, 2017 at 5:03 am #23687
Hey, I’ve changed the theme to storefront and it’s working properly for the cart, but when I switched back to woodmart theme the products don’t stay in the cart for long, can you please check it for me?November 10, 2017 at 7:44 am #23700
We just tested your website but the shopping cart works correctly for us and all products always stay in the cart even if we open a few other pages in new tabs https://gyazo.com/e4638e5e08bc9ca7be78777fc6de1c18
RegardsNovember 10, 2017 at 5:23 pm #23739
actually you need to open in an other browser or log out and log back in and you will see what I talkin about, you won’t see the items you just added in the cart.
The wishlist items are always there but not the cart items.November 10, 2017 at 10:03 pm #23761
Could you please provide us your FTP access? We need to deactivate our core plugin since it throws an error when you try to switch to another theme. This issue was already fixed in the update.November 10, 2017 at 10:13 pm #23765
ok this is the FTP accessNovember 10, 2017 at 10:15 pm #23768
We need all the data including FTP login.November 10, 2017 at 10:19 pm #23771
OkayNovember 10, 2017 at 10:22 pm #23772
Sorry, but we don’t need your control panel but an FTP.
By the way, could you please try to activate default theme at the moment? To do this, simply rename our
woodmart-coreplugin in your plugins folder.
We want to check how it works with that.November 10, 2017 at 10:37 pm #23774
Okay I’ll let you know when I’ve done thatNovember 11, 2017 at 3:58 am #23786
OK, contact us and tell about the result. Thank you.November 11, 2017 at 10:01 pm #23846
I’ve changed, Storefront is now activated
items are staying in the cart even if I log out or open the page in a another browserNovember 12, 2017 at 7:20 am #23853
OK, can we try to deactivate additional plugins also?November 12, 2017 at 2:18 pm #23885
yes you can except the plugins SSL Insecure Content Fixer and Easy HTTPS otherwise the website won’t workNovember 13, 2017 at 9:07 am #23932
OK, we found the issue. Our theme requires using WooCommerce session in order for columns per row and number of products per page to work. And it redefines the session when you log out. We will try to find a solution to this problem in the future. But if you don’t need this features we can give you a code to disable this.November 13, 2017 at 7:30 pm #24056
o..K! but is that the reason why the products are not staying in the cart when I log out?November 13, 2017 at 8:55 pm #24066
Yes, that is why products are not saved when you log out and then log in.November 14, 2017 at 1:34 am #24084
Okay, not a good thing but I can deal with it for now until you release a new update, hopefully you will release one soon.
By the way thank you for being responsive, I appreciate that.November 14, 2017 at 7:32 am #24108
You are welcome!
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