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Some Attribute Swatches are not shown on shop page

Viewing 22 posts - 1 through 22 (of 22 total)
  • Author
    Posts
  • October 15, 2020 at 9:05 am #233435

    Oriol Duarri
    Participant

    Hi,

    We have a brainstruggling problem, we have checked the option to show color variation of the products at the theme settings, on shop > attribute swatches,

    The problem is that some products show the attribute swatch at the shop page and another products don’t show it,

    We have revised all the products and the attributes configuration and all have the same configuration so we don’t know why some products show the attribute and another products don’t show it,

    We need heelp please

    You can see it here, for example:

    https://mariagallart.com/c/tops-fiesta/

    – This product shows attribute swatches: https://mariagallart.com/producto/top-iris-estampado/

    – This product DON’T shows attribute swatches: https://mariagallart.com/producto/bluson-rita/

    Or, for example, this product have 4 colours, but at the shop page only shows 1 color: https://mariagallart.com/producto/top-lady/

    October 15, 2020 at 11:25 am #233473

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Best Regards

    October 15, 2020 at 11:33 am #233483

    Oriol Duarri
    Participant

    Hi, I attack here the wp-admin acces,

    please, give me your IP and country where are you connecting from for whitelist you at the hosting firewall,

    thanks

    October 15, 2020 at 1:32 pm #233531

    Elise Noromit
    Member

    Hello,

    I am working My IP is

    Best Regards

    October 16, 2020 at 7:59 am #233711

    Oriol Duarri
    Participant

    Hi, try it now please

    October 16, 2020 at 1:26 pm #233801

    Elise Noromit
    Member

    Hello,

    I see only one variation and you have not added an image to the variation: https://prnt.sc/v0lagd

    You need to add an image to each variation. Please follow this instruction: https://xtemos.com/docs/woodmart/variable-products-swatches/

    Please update the Woocommerce plugin and database.

    Best Regards

    October 19, 2020 at 7:30 am #234324

    Oriol Duarri
    Participant

    Hi Elise,

    Please, see this product: https://mariagallart.com/producto/top-lady/

    this product have the 4 colours variations with configured images, but at the shop page it only displays 1 colour instead of showing the 4 colours:

    Attachments:
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    October 19, 2020 at 3:46 pm #234518

    Elise Noromit
    Member

    Hello,

    Please have a look at the screen: https://prnt.sc/v2fzmj

    Please add all the prices and images, make sure all the variations are in the stock.

    Best Regards

    October 19, 2020 at 3:49 pm #234519

    Oriol Duarri
    Participant

    Hi,

    The variations without price are size variations,

    all the color variations have price and image on top lady product, but it doesn’t appears at the shop page

    October 19, 2020 at 8:26 pm #234565

    Elise Noromit
    Member

    Hello,

    All your variations are based on color and size. If you have the same price for any variations, just duplicate them.

    Best Regards

    October 20, 2020 at 8:02 am #234660

    Oriol Duarri
    Participant

    Hi, please, see this product:

    All variations are filled with price and image, but the color swatches are not shown on shop page:

    https://mariagallart.com/producto/vestido-donna/

    https://mariagallart.com/c/vestidos-fiesta/page/2/

    October 20, 2020 at 2:33 pm #234793

    Elise Noromit
    Member

    Hello,

    The first product https://gyazo.com/12ab080c566b64b60e8d268ce4d7308b This is the way Woocommerce presents variable products and we cannot influence that. When you chose a variation the image changes as it should.

    This product has one color in the grid and in the product page https://prnt.sc/v34xux and in the settings: https://prnt.sc/v34yzj

    You have set to show colors in the grid and colors are shown. Grid cannot show both colors and sizes.

    Best Regards

    October 20, 2020 at 3:34 pm #234805

    Oriol Duarri
    Participant

    But,

    “Vestido Donna” have 3 colors, and it doesn’t shows anyone at the shop page: https://prnt.sc/v36fwy

    We just want to fix that

    October 21, 2020 at 8:22 am #234941

    Elise Noromit
    Member

    Hello,

    Please provide FTP access to the private area we need to check deeper.

    Best Regards

    October 21, 2020 at 9:49 am #234966

    Oriol Duarri
    Participant

    Thank you so much, here you have:

    Maybe I will need your IP for whitelist you at the firewall,

    October 21, 2020 at 1:46 pm #235054

    Elise Noromit
    Member

    Hello,

    I cannot login. Can you disable blocking for a while? I will pass this issue to our dev team, we have different IPs.

    Best Regards

    October 22, 2020 at 6:54 am #235217

    Oriol Duarri
    Participant

    Hi Elise,

    My hosting just let me to whitelist IPs for the FTP connection, I’m sorry but I will need all the IP ranges that want to connect on the server through FTP

    October 22, 2020 at 11:14 am #235298

    Elise Noromit
    Member

    Hello,

    Take this Let us know when done.

    Best Regards

    October 22, 2020 at 11:43 am #235326

    Oriol Duarri
    Participant

    Done!

    October 23, 2020 at 10:02 am #235581

    Elise Noromit
    Member

    Hello,

    Please add this code to the functions.php of the child theme:

    add_filter( 'woodmart_swatches_on_grid_right_order', '__return_false' );

    Best Regards

    October 23, 2020 at 10:31 am #235597

    Oriol Duarri
    Participant

    Hi Elise,

    Thank you so much, now it works perfect!

    You rock guys

    October 23, 2020 at 11:49 am #235619

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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