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Unable to update the Basel theme

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  • November 9, 2020 at 5:07 am #240033

    [email protected]
    Participant

    Hello Sir,

    Here I am unable to update the Basel theme. Here you can see the error screenshot while I am going to update the theme.

    http://prntscr.com/vfvfww

    Thanks,
    Anoop

    November 9, 2020 at 7:32 am #240075

    Elise Noromit
    Member

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, let me know I will help to update.

    Best Regards

    November 9, 2020 at 7:47 am #240091

    [email protected]
    Participant

    Yes, I have followed this step but still when I click to update the theme via Appearance -> Themes or via Dashboard -> Updates. it shows me below error message.

    http://prntscr.com/vfxniv

    Thanks,
    Anoop

    November 9, 2020 at 8:44 am #240103

    Elise Noromit
    Member

    Hello,

    Before updating the theme I have deactivated the plugins and got the error the site does not work.

    Please restore the site and disable the plugins not related to the theme.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)