Home › Forums › WoodMart support forum › Cannot Update

Cannot Update

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • November 17, 2020 at 6:48 am #242160

    Optilink
    Participant

    Hi, The website showed me that there is an update and when I clicked on it, it showed me the attached message. Any advice? I don’t have any idea what it means

    Thank you

    Attachments:
    You must be logged in to view attached files.
    November 17, 2020 at 10:05 am #242218

    Elise Noromit
    Member

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, provide site admin and FTP access to the private area.

    Best Regards

    November 19, 2020 at 7:45 am #242791

    Optilink
    Participant

    Hi, Fixed thank you

    November 19, 2020 at 10:07 am #242837

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

  • Author
    Posts

Tagged: 

Viewing 4 posts - 1 through 4 (of 4 total)