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Screen stutters and freezes in mobile view

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • November 19, 2020 at 10:42 pm #242986

    tolgahanikinci
    Participant

    Hello in mobile view, there are some hangs and freezes on the screen when moving the screen up and down. I think a region appears and disappears in the footer. I could not find the source of the problem I would be glad if you could help, this is very important for me now.

    November 20, 2020 at 10:28 am #243124

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your website and there is no such issue as you mentioned and the website is working fine on my end.

    Video for Clarification: https://jmp.sh/RVXZ6r9

    Please clear cache and check back.

    Regards.
    Xtemos Studios.

    November 20, 2020 at 7:58 pm #243237

    tolgahanikinci
    Participant

    There are some hangs and freezes on the screen when moving the screen up and down. There is a problem when viewing from the phone, I cannot send video from here. Check it on the phone please.

    November 21, 2020 at 6:19 am #243275

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please provide a video from the phone to check what issue you are asking to check it myself and help you out accordingly.

    Because I have checked on mobile and there is no such issue as you mentioned.

    Regards.
    Xtemos Studios.

    November 21, 2020 at 5:32 pm #243469

    tolgahanikinci
    Participant
    November 23, 2020 at 7:16 am #243713

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have re visited your website and there is no such issue. It seems to be a cache issue on your side.

    Video for Clarification: https://gofile.io/d/bDUMqK

    Please clear browser cache and then check back. You can also try changing the browser.

    Regards.
    Xtemos Studios.

    November 25, 2020 at 9:11 pm #244801

    tolgahanikinci
    Participant

    Hi again this problem happens especially in chrome browser. I tried the suggestions you said but could not find a solution problem still persists. I tried many times from different devices. Chrome browser is the most used browsers in our country. This affects user experience negatively please help to solve the source of the problem and review carefully..

    November 26, 2020 at 6:41 am #244867

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The video I provided you is created using the chrome browser and there is no such issue as you mentioned.

    Please clear browser cache and history and check in the incognito window.

    Regards.
    Xtemos Studios.

    November 26, 2020 at 8:00 am #244896

    tolgahanikinci
    Participant

    I cleared the browser cache, I also cleared the past and I opened it in a hidden window and checked again problem still persists i tried this on different devices too

    November 26, 2020 at 9:19 am #244940

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please send me the video of your issue for a better understanding?

    Best Regards.

    November 26, 2020 at 10:37 am #244965

    tolgahanikinci
    Participant

    you can look from here : https://www.youtube.com/watch?v=yas27n_ukwo

    November 26, 2020 at 12:18 pm #245004

    Bogdan Donovan
    Keymaster

    Hello,

    This behaviour is caused by the Chrome browser floating URL bar which is by default is showing when scrolling to top and hiding when scrolling to the bottom. By default, spaces between sections in our demo content pages are set via vh value (https://prnt.sc/vby6ry) and when Chrome floating URL bar changes its position it also changes the height of the page which in its turn changing all vertical height vh values.

    Unfortunately, this browser behaviour is can’t be changed via WordPress theme, and the only solution we can suggest is to change all vh spacing values to px in WPBakery display options.

    Best Regards

    November 26, 2020 at 6:04 pm #245129

    tolgahanikinci
    Participant

    this situation is very annoying My site has a lot of hangs and freezes. do you intend to fix this with the next update I think this is a huge problem By the way, as you said, I did all vh pasting px but it didn’t work.. If you want, let me write you my management panel information, check it.

    November 27, 2020 at 7:16 am #245236

    Bogdan Donovan
    Keymaster

    Hello,

    We have checked your homepage and see that you have removed not all vh. It is important to remove all vh, if you leave at least one it recalculates the height of page on the mobile screen.

    Please check following sections:
    https://prnt.sc/vr0g3c,
    https://prnt.sc/vr0hvr,
    https://prnt.sc/vr0ia8

    Then clear the cache and check again.

    Best Regards

    November 27, 2020 at 4:39 pm #245409

    tolgahanikinci
    Participant

    As you said I converted all vh values ​​to px. i cleared the cache and checked again. now all values ​​on the main page are set as px. the problem still persists you can check. According to my guess, a gray area appears at the bottom and disappears

    I added a new video, you can check it here: https://www.youtube.com/watch?v=7DNu6Doh6io

    November 28, 2020 at 4:28 pm #245669

    Bogdan Donovan
    Keymaster

    Hi,

    We have checked this issue with different devices and browsers and found that it first appeared after the latest Mobile Chrome browser updates (for example similar mobile chromium based browsers like Opera or Edge works fine). Also following jumps is more visible on pages that contain a lot of JS based stretch row scripts of WPBakery builder (for example pages without WPBakery rows like shop page is works normal). Unfortunately since this issue is caused by recent mobile Chrome browser updates we don’t have a quick solution for this, but will investigate it further and if this problem can be fixed from our side via WordPress theme it will be fixed in the next theme update.

    Best Regards

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