thank you page template after order blank

This topic has 7 replies, 2 voices, and was last updated 3 years, 11 months ago by Elise Noromit.

Viewing 8 posts - 1 through 8 (of 8 total)

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November 24, 2020 at 8:11 pm #244396

aubrillant2020
Participant

Hello,

i am writing to you because the thank you page are not working right now after choosing the product and check the payement method i am redirected to thank you page but it’s blank without information.

November 25, 2020 at 12:28 am #244448

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

November 29, 2020 at 11:18 am #245780

aubrillant2020
Participant

Hello,

i have done all the steps mentionned but nothing changed. So i think the problem does’nt come from any puglin.

Waiting for your answer

November 29, 2020 at 6:20 pm #245840

Elise Noromit
Member

Hello,

Please provide your site admin access to the private area. I will check the settings.

Best Regards

November 29, 2020 at 7:32 pm #245858

aubrillant2020
Participant

Please find as you want the access

November 29, 2020 at 11:16 pm #245916

Elise Noromit
Member

Hello,

I need admin rights to check, you have provided as a customer. Please provide admin rights.

Best Regards

November 30, 2020 at 12:01 am #245923

aubrillant2020
Participant

i have change it. thanks

November 30, 2020 at 9:56 am #246030

Elise Noromit
Member

Hello,

Please set “ON” for the “Default “Thank you page” content in the Themes Settings > Shop page > Thank you page.

Best Regards
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