Mobile shopping cart error

This topic has 13 replies, 2 voices, and was last updated 4 years, 3 months ago by Elise Noromit.

Viewing 14 posts - 1 through 14 (of 14 total)

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November 27, 2020 at 5:49 am #245212

revalion
Participant

The shopping cart does not work on cell phones it sends you to a page.

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November 27, 2020 at 5:50 am #245214

revalion
Participant

The shopping cart does not work on cell phones it sends you to a page.
video

November 27, 2020 at 10:15 am #245283

Elise Noromit
Member

Hello,

Please find the option to configure the shopping cart in the Theme settings > Shop page, you will find the options: “Popup”, “Sidebar”, you need to choose “Sidebar”.

Best Regards

November 29, 2020 at 1:59 am #245746

revalion
Participant

https://prnt.sc/vs2byz

I can’t find the option, help me locate please

November 29, 2020 at 5:08 pm #245817

Elise Noromit
Member

Hello,

It seems it was a matter of cache. Please check your site now.

Best Regards

November 30, 2020 at 9:37 pm #246297

revalion
Participant

I keep getting the same error, the shopping cart does not work.

help me, please.

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December 1, 2020 at 4:53 am #246360

revalion
Participant

I delete, cache and the problem continues in the cart I have two problems.
1. In the cart I have 2 or more products stored but when I go to the cart detail I only have 1 and sometimes it does not appear.
2. The product that you add in the shopping cart does not appear, but a previous one that you add appears.

https://youtu.be/JQbB5INXrJ8

https://youtu.be/ILYvN8EySbI

December 1, 2020 at 3:42 pm #246600

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and check the issue or confirm the permit for us to deactivate the plugins for the while of checking what may take up to 15 minutes.

Best Regards

December 2, 2020 at 1:53 am #246771

revalion
Participant

ok, we give you permission to desactivate the plugins while you verify.

December 2, 2020 at 3:51 am #246784

revalion
Participant

we repeatedly have the same problem.

1. The figures of the icons or the buttons are displayed, and the cache has to be deleted again, even though it is being deleted often. This being a big problem, because we don’t know how often it will happen and when.

2. The shopping cart does not work correctly, as it does not display all the selected products, and it cannot be updated either.

3. The product that you add in the shopping cart does not appear, but a previous one that you add appears.

Please, your support to solve these big problems.

December 2, 2020 at 4:19 am #246787

revalion
Participant

I provide them with the permissions so they can fix it

December 2, 2020 at 1:06 pm #246942

Elise Noromit
Member

Hello,

I have deactivated all the plugins and the shopping cart works properly:

Shopping cart page: https://gyazo.com/c19f882eb24d61a4b6f2d5fd9013098e

Shopping cart widget: https://gyazo.com/27660956b562883af7f22393b98411ab

Please deactivate all the plugins except these ones:

Slider Revolution
Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

then activate one by one detecting which one causes the problem.

Best Regards

December 3, 2020 at 3:16 am #247182

revalion
Participant

thank you!

December 3, 2020 at 10:56 am #247284

Elise Noromit
Member

You are welcome! If you have any questions please feel free to contact us.

Best Regards
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