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Unable to update theme

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  • Author
    Posts
  • #245511

    gr8leo87
    Participant

    Hi

    I am unable to update the theme.

    Gives following error

    https://prntscr.com/vrnfy8

    Please help how to update

    #245539

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :)

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, then provide FTP and admin panel login access to the private area.

    Best Regards.

    #245544

    gr8leo87
    Participant

    I tried doing what you said but it’s not working.

    So I am providing you my admin access and ftp access details.

    Please update the theme for me.

    Thank you.

    #245560

    Hello,

    I have installed the latest version of the theme on your website. Please clear cache and check back.

    Screenshot for Clarification: https://prnt.sc/vrp9yu

    Best Regards.

    #245561

    gr8leo87
    Participant

    Thank you 🙂

    #245593

    Most Welcome :-)

    If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day :-)

    Topic Closed.
    Best Regards.

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Viewing 6 posts - 1 through 6 (of 6 total)

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