Home › Forums › WoodMart support forum › Not able to update Theme

Not able to update Theme

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 29, 2020 at 11:32 pm #245919

    saurabhkwal
    Participant

    Hi I am not able to update Woodmart theme from 5.2.0 to the latest version. I am getting the error Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature””

    Need help

    November 30, 2020 at 7:58 am #245982

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :)

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    If it does not help, make the full backup of your site and update via FTP https://xtemos.com/docs/woodmart/update-theme-2/

    If you need help, then provide FTP and admin panel login access to the private area.

    Regards.
    Xtemos Studios.

    November 30, 2020 at 8:40 am #245999

    saurabhkwal
    Participant

    Hi I tried doing that after reading from other threads, but unable to do so. I have provided the site and login details in private area.

    November 30, 2020 at 11:03 am #246062

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have installed the latest version of the theme on your website. Please clear cache and check back.

    Screenshot for Clarification: https://prnt.sc/vsrqri

    Best Regards.

    November 30, 2020 at 11:07 am #246064

    saurabhkwal
    Participant

    Many thanks.

    November 30, 2020 at 12:02 pm #246079

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome :-)

    If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day :-)

    Topic Closed.
    Best Regards.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)

The topic ‘Not able to update Theme’ is closed to new replies.