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SVG not showing

Viewing 28 posts - 1 through 28 (of 28 total)
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  • December 3, 2020 at 6:18 am #247197

    inputchip
    Participant

    Hello, I have used an SVG logo in my header and got it to show by adding a width and height tag to the SVG file.

    But, I am having trouble getting SVG’s to show in the info box element. I have confirmed that get_file_contents is enabled on my server.

    Anything else to check?

    December 3, 2020 at 1:53 pm #247373

    Elise Noromit
    Member

    Hello,

    Please check the SVG attached to detect if the element causes the problem.

    Best Regards

    Attachments:
    You must be logged in to view attached files.
    December 3, 2020 at 6:22 pm #247464

    inputchip
    Participant

    The attached SVG still did not display on the info box. I can display SVG’s on a normal image Element (Elementor).

    December 3, 2020 at 11:05 pm #247555

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins deactivated for us to check and provide your site admin access to the private area.

    If you cannot keep the site without the plugins confirm the permit for us to deactivate the plugins for the while of checking what may take up to 15 minutes.

    Best Regards

    December 4, 2020 at 12:22 am #247565

    inputchip
    Participant

    Hello, I have tried as you suggested and the infobox svg’s still do not display.

    I have cloned the site on my server and it seems to work on the cloned site. I am guessing it is some ssl issue. But I am not sure how to diagnose from here. Login information is in the private content.

    December 4, 2020 at 2:11 pm #247842

    Elise Noromit
    Member

    Hello,

    Please provide your FTP access to the private area.

    Best Regards

    December 4, 2020 at 7:53 pm #247942

    inputchip
    Participant

    FTP details below in private area. Please let me know what you are changing.

    December 7, 2020 at 7:58 am #248465

    Elise Noromit
    Member

    Hello,

    We do apologize for the delay, our dev team tries to save the file and it is not possible: http://prntscr.com/vx9da5

    Please check and provide the proper rights.

    Best Regards

    December 7, 2020 at 6:27 pm #248648

    inputchip
    Participant

    Hi Elise, I have reset the file permissions on the server. It should work now. Please let me know.

    December 8, 2020 at 11:03 am #248849

    Elise Noromit
    Member

    Hello,

    The problem is caused by file_get_contents function: http://prntscr.com/vy0aup

    Please contact the host support and show them the screen.

    Best Regards

    December 8, 2020 at 9:19 pm #249009

    inputchip
    Participant

    Hi Elise, Cloudways customer support cannot reproduce the errors on our side. Can you record a video so we can reproduce the errors? They are certain that there is no issue with get_file_contents as it is on a default WordPress installation.

    Please advise how we can fix this issue.

    December 9, 2020 at 8:49 am #249108

    Elise Noromit
    Member

    Hello,

    You can watch the error on this page https://shopnorthrock.com/test/ you need to enable wp_debug.

    Best Regards

    December 9, 2020 at 10:08 am #249145

    inputchip
    Participant

    Hi Elise, I have checked with two different support agents at Cloudways (hosting) and they have ensured me that the server and get_file_contents is operating as it should. I have the application cloned on another domain and the svg’s work as normal. I am not sure what the problem is or how to solve it. Please let me know if you have any ideas.

    December 9, 2020 at 3:57 pm #249310

    Artem Temos
    Keymaster

    Hello,

    Sorry, but we don’t know how to solve the problem. The fact is that the function is not working well as we see on the errors on your website. https://prnt.sc/vy0aup

    Kind Regards

    December 9, 2020 at 10:36 pm #249392

    inputchip
    Participant

    Hi Artem and Elise,

    Cloudways support has diagnosed this issue and concluded that Woodmart does not support TLS but only SSL.

    Cloudways servers do not support SSL since it is long outdated and insecure now.

    Can we please get support for TLS?

    December 10, 2020 at 7:10 am #249461

    Artem Temos
    Keymaster

    But our theme doesn’t depend on SSL or TLS. It simply uses the core PHP function file_get_contents() to load the SVG content. Otherwise, the SVG can’t show in the right way.
    What exactly should we do to make it compatible with your hosting provider?

    December 10, 2020 at 7:15 am #249468

    inputchip
    Participant

    Hi Artem, thank you for the reply. I will explain this to them. This seems to be a very odd issue. I think I will copy my progress to a new application and start fresh and hope it works. Thanks for your support.

    December 10, 2020 at 7:16 am #249470

    Artem Temos
    Keymaster

    Sure, feel free to contact us if you will need any further help. We hope to get this issue fixed asap.

    December 11, 2020 at 6:55 am #249835

    inputchip
    Participant

    Hi Artem and Elise,

    I have cloned this site over to a new application folder and some of the SVG’s are now working. But for some reason some SVG’s still do not show. I have tried adding width and height tags to the SVG file as suggested in another post.

    Is there a specific requirement for the SVG’s to display? See screenshot for errors.

    I have added credentials to the private area for you to diagnose.

    Attachments:
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    December 11, 2020 at 7:15 am #249848

    Artem Temos
    Keymaster

    Hello,

    Your screenshot shows the same error that was before. It still can’t be loaded with the file_get_contents function. We don’t know why your hosting has this problem. Usually, it works without any problems on other servers.

    Regards

    December 11, 2020 at 7:17 am #249851

    inputchip
    Participant

    But before no SVG’s were working, and now some of the SVG’s are working. There must be a certain type that works and some that don’t.

    December 11, 2020 at 7:18 am #249852

    Artem Temos
    Keymaster

    Try to take that SVG image and upload in another place where you have the error.
    Probably, it is cached somehow and it doesn’t mean that now the function works well.

    December 11, 2020 at 7:29 am #249858

    inputchip
    Participant

    I have tried multiple SVG’s and it must be specific to some type of SVG that is allowed. I am not sure why. Please see screenshots.

    Attachments:
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    December 11, 2020 at 8:21 am #249878

    inputchip
    Participant

    This seems to be a related thread.
    https://xtemos.com/forums/topic/svg-icon-doesnt-show-up-in-infobox/

    December 11, 2020 at 10:47 am #249924

    Artem Temos
    Keymaster

    Try to upload new SVG, not simply select from the Media. Seems like images in the media are cached and probably are from our dummy content.
    Yes, it is a similar problem and was caused by the server SSL configuration problem as you can see.

    December 11, 2020 at 8:02 pm #250149

    inputchip
    Participant

    It only allows me to upload from the Media Library and it will not let me upload from the Insert Media dialog. It gives warning SVG file is not allowed for security reasons

    I have an open ticket with the hosting company, and I am sure we will get to the bottom of it. I am guessing it is an SSL configuration issue. Thanks for all the help.

    December 12, 2020 at 6:39 am #250234

    inputchip
    Participant

    This issue was solved by disabling the proxy in Cloudflare while installing SSL through Cloudways and Cloudflare (flexible), this can be re-enabled after the SSL is active, but otherwise it will affect the SSL installation.

    I also added openssl.cafile = "/etc/ssl/certs/cacert.pem" to php.ini.

    I am not sure which one made it work, but it’s working now. Thanks for all the support!

    Related threads:
    https://xtemos.com/forums/topic/svg-icon-doesnt-show-up-in-infobox/
    https://www.cloudways.com/blog/how-to-install-Cloudflare-cdn-wordpress/

    December 12, 2020 at 10:18 am #250277

    Artem Temos
    Keymaster

    Thank you for posting your solution here. We are glad that you have sorted it out.

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