WP Bakery not working after update wordpress 4.9

This topic has 34 replies, 4 voices, and was last updated 7 years ago by Artem Temos.

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November 21, 2017 at 8:21 am #24824

jalinmedia
Participant

Hello!

After the 4.9 update from wordpress, the WP Bakery is not working anymore!

Could you please help?

Thanks a lot!

Kind regards,

Jasper

November 21, 2017 at 8:59 am #24830

Artem Temos
Keymaster

Hi,

You need to update the theme to the latest version and then install the latest Visual Composer plugin via Appearance -> Install plugins.

Regards

November 21, 2017 at 9:12 am #24833

jalinmedia
Participant

Hello,

I don’t see the update for the theme! All plugins are updated…

Could you please help?

Kind regards,

Jasper

November 21, 2017 at 11:02 am #24835

jalinmedia
Participant

The update of wp bakery is not succesfull. To receive automatic updates license activation is required.

Please help us with the update!

November 21, 2017 at 12:10 pm #24839

Artem Temos
Keymaster

You can update the plugin via Dashboard -> Appearance -> Install plugins. You can’t receive automatic updates since it is not hosted on wordpress.org and you don’t have a license purchased directly from plugin developers. So the only one way to get new versions is to update our theme and then update the plugin.

November 23, 2017 at 4:54 pm #25155

deux
Participant

Hi

I have the same problem and I have the latest update?

November 23, 2017 at 5:48 pm #25166

Artem Temos
Keymaster

Hi,

We can’t see your website at the moment. But most likely, you don’t have the latest version of the theme or Visual Composer (5.4.4).

REgards

November 24, 2017 at 2:03 pm #25290

deux
Participant

Hi

Yes, it needs to be updated the plugin, it took more than one day to show. I can see that you have updated the theme 21/11 on Themeforest but when I dowmload it,it shows it is from 20/11 the last update? I have also installed and used the
Easy Theme and Plugin Upgrades but it will still not update the plugin.

November 24, 2017 at 2:32 pm #25293

Artem Temos
Keymaster

Hi,

Check the version of the installed theme in Appearance -> Themes. It should be 1.6. Then, you will be able to update Visual Composer plugin in Appearance -> Install plugins.

Regards

November 24, 2017 at 4:10 pm #25307

Fireball
Participant

Hello.
It seems that we are several which have the same problem.
I have the 1.6 version of the theme. WPBackery ask me to update but the update failed each time.
An idea to resolve the problem ?
Thanks

November 24, 2017 at 4:44 pm #25313

Fireball
Participant

So…It’s a little bit borring because we coud not work…
Is it possible to have a link with the update please ?

November 24, 2017 at 5:47 pm #25322

deux
Participant

I have the 1.6 version installed as well.

November 24, 2017 at 6:15 pm #25333

Artem Temos
Keymaster

Hello,

You can update Visual Composer to the latest version 5.4.4 via Appearance -> Install plugins.

We just noticed that the plugin has released a new version. If you need it, contact us directly via our profile page and we will send you it https://themeforest.net/user/xtemos

Regards

November 24, 2017 at 6:50 pm #25340

deux
Participant

Thanks, now I could update it via the zip file you gave me. But it still ask for a license key, when I try to activate it ?

November 25, 2017 at 8:46 am #25363

Artem Temos
Keymaster

You don’t have to activate, simply ignore this message.

November 25, 2017 at 3:02 pm #25470

deux
Participant

It does not work, when I click edit with WPbackeypagebuilder at the frontend the screen goes blank, see attached screendump.

Attachments:
You must be logged in to view attached files.

November 25, 2017 at 4:03 pm #25478

Artem Temos
Keymaster

Try to clear your browser cache. If it won’t help, please, provide us your admin access so we can check it.

November 26, 2017 at 8:04 pm #25621

deux
Participant

It did not help. see admin acess below. thanks in advance.

November 27, 2017 at 7:18 am #25642

Artem Temos
Keymaster

The password seems to be wrong and we can’t log in to your admin access.

November 27, 2017 at 9:24 am #25680

deux
Participant

I have change the password now try:

November 27, 2017 at 9:44 am #25685

Artem Temos
Keymaster

Could you please also enable PHP error display on your server and turn on the debug mode in WordPress?

November 27, 2017 at 10:19 am #25711

deux
Participant

Yes, done and thx

November 27, 2017 at 1:05 pm #25760

Artem Temos
Keymaster

Are you able to provide us your FTP access also? We still can’t detect the cause of these problems.

November 27, 2017 at 1:13 pm #25762

deux
Participant

Ok. yes of course:

November 27, 2017 at 1:20 pm #25764
Artem Temos
Keymaster
We see the following errors in your logs
```
[27-Nov-2017 13:14:19 UTC] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /home/users/christensen/public_html/designska.pl/wp-content/plugins/revslider/includes/slide.class.php on line 55
[27-Nov-2017 13:14:53 UTC] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 38233 bytes) in /home/users/christensen/public_html/designska.pl/wp-content/plugins/revslider/includes/slide.class.php on line 55
[27-Nov-2017 13:15:31 UTC] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 83 bytes) in /home/users/christensen/public_html/designska.pl/wp-content/plugins/revslider/includes/slide.class.php on line 55
```
They say about low PHP limit on your server. Try to increase it two times.
November 27, 2017 at 1:29 pm #25770

deux
Participant

You mean add:

//increase WP Memory Limit
define(‘WP_MEMORY_LIMIT’, ‘256M’);

yes? Done that now

November 27, 2017 at 3:14 pm #25785

Artem Temos
Keymaster

It seems that it is limited by your server. You can check it in WooCommerce -> System status.

November 27, 2017 at 3:38 pm #25806

deux
Participant

What needs to be changed? Min req. ?

November 27, 2017 at 3:39 pm #25807

Artem Temos
Keymaster

If you can’t change it by your own, you need to contact your hosting providers for help with this issue.

November 27, 2017 at 3:43 pm #25808

deux
Participant

php version or?
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