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WP Bakery not working after update wordpress 4.9

Viewing 30 posts - 1 through 30 (of 35 total)
  • Author
    Posts
  • #24824

    jalinmedia
    Participant

    Hello!

    After the 4.9 update from wordpress, the WP Bakery is not working anymore!

    Could you please help?

    Thanks a lot!

    Kind regards,

    Jasper

    #24830

    Artem Temos
    Keymaster
    Xtemos team

    Hi,

    You need to update the theme to the latest version and then install the latest Visual Composer plugin via Appearance -> Install plugins.

    Regards

    #24833

    jalinmedia
    Participant

    Hello,

    I don’t see the update for the theme! All plugins are updated…

    Could you please help?

    Kind regards,

    Jasper

    #24835

    jalinmedia
    Participant

    The update of wp bakery is not succesfull. To receive automatic updates license activation is required.

    Please help us with the update!

    #24839

    Artem Temos
    Keymaster
    Xtemos team

    You can update the plugin via Dashboard -> Appearance -> Install plugins. You can’t receive automatic updates since it is not hosted on wordpress.org and you don’t have a license purchased directly from plugin developers. So the only one way to get new versions is to update our theme and then update the plugin.

    #25155

    deux
    Participant

    Hi

    I have the same problem and I have the latest update?

    #25166

    Artem Temos
    Keymaster
    Xtemos team

    Hi,

    We can’t see your website at the moment. But most likely, you don’t have the latest version of the theme or Visual Composer (5.4.4).

    REgards

    #25290

    deux
    Participant

    Hi

    Yes, it needs to be updated the plugin, it took more than one day to show. I can see that you have updated the theme 21/11 on Themeforest but when I dowmload it,it shows it is from 20/11 the last update? I have also installed and used the
    Easy Theme and Plugin Upgrades but it will still not update the plugin.

    #25293

    Artem Temos
    Keymaster
    Xtemos team

    Hi,

    Check the version of the installed theme in Appearance -> Themes. It should be 1.6. Then, you will be able to update Visual Composer plugin in Appearance -> Install plugins.

    Regards

    #25307

    Fireball
    Participant

    Hello.
    It seems that we are several which have the same problem.
    I have the 1.6 version of the theme. WPBackery ask me to update but the update failed each time.
    An idea to resolve the problem ?
    Thanks

    #25313

    Fireball
    Participant

    So…It’s a little bit borring because we coud not work…
    Is it possible to have a link with the update please ?

    #25322

    deux
    Participant

    I have the 1.6 version installed as well.

    #25333

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    You can update Visual Composer to the latest version 5.4.4 via Appearance -> Install plugins.

    We just noticed that the plugin has released a new version. If you need it, contact us directly via our profile page and we will send you it https://themeforest.net/user/xtemos

    Regards

    #25340

    deux
    Participant

    Thanks, now I could update it via the zip file you gave me. But it still ask for a license key, when I try to activate it ?

    #25363

    Artem Temos
    Keymaster
    Xtemos team

    You don’t have to activate, simply ignore this message.

    #25470

    deux
    Participant

    It does not work, when I click edit with WPbackeypagebuilder at the frontend the screen goes blank, see attached screendump.

    Attachments:
    You must be logged in to view attached files.
    #25478

    Artem Temos
    Keymaster
    Xtemos team

    Try to clear your browser cache. If it won’t help, please, provide us your admin access so we can check it.

    #25621

    deux
    Participant

    It did not help. see admin acess below. thanks in advance.

    #25642

    Artem Temos
    Keymaster
    Xtemos team

    The password seems to be wrong and we can’t log in to your admin access.

    #25680

    deux
    Participant

    I have change the password now try:

    #25685

    Artem Temos
    Keymaster
    Xtemos team

    Could you please also enable PHP error display on your server and turn on the debug mode in WordPress?

    #25711

    deux
    Participant

    Yes, done and thx

    #25760

    Artem Temos
    Keymaster
    Xtemos team

    Are you able to provide us your FTP access also? We still can’t detect the cause of these problems.

    #25762

    deux
    Participant

    Ok. yes of course:

    #25764

    Artem Temos
    Keymaster
    Xtemos team

    We see the following errors in your logs

    [27-Nov-2017 13:14:19 UTC] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 32 bytes) in /home/users/christensen/public_html/designska.pl/wp-content/plugins/revslider/includes/slide.class.php on line 55
    [27-Nov-2017 13:14:53 UTC] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 38233 bytes) in /home/users/christensen/public_html/designska.pl/wp-content/plugins/revslider/includes/slide.class.php on line 55
    [27-Nov-2017 13:15:31 UTC] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 83 bytes) in /home/users/christensen/public_html/designska.pl/wp-content/plugins/revslider/includes/slide.class.php on line 55

    They say about low PHP limit on your server. Try to increase it two times.

    #25770

    deux
    Participant

    You mean add:

    //increase WP Memory Limit
    define(‘WP_MEMORY_LIMIT’, ‘256M’);

    yes? Done that now

    #25785

    Artem Temos
    Keymaster
    Xtemos team

    It seems that it is limited by your server. You can check it in WooCommerce -> System status.

    #25806

    deux
    Participant

    What needs to be changed? Min req. ?

    #25807

    Artem Temos
    Keymaster
    Xtemos team

    If you can’t change it by your own, you need to contact your hosting providers for help with this issue.

    #25808

    deux
    Participant

    php version or?

Viewing 30 posts - 1 through 30 (of 35 total)