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Checkout loading infinitely

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #25541

    jakub
    Participant

    Hi,

    I have a problem with checkout page. I can not reproduce this 100% of the time but most often it happens on an iPad.

    Steps to reproduce:
    (Pre requisite: user not logged in)

    1.Add product to cart
    2.Proceed to checkout
    3.Fill in all data with just one or two letters
    I get this:https://prnt.sc/hfdwrb

    When I try to input correct data afterwards, I get this:
    https://prnt.sc/hfdx4v

    #25553

    Artem Temos
    Keymaster

    Hi,

    Could you please test it with default WordPress theme to understand is it issue related to our theme or not?

    Thank you in advance.

    #25565

    jakub
    Participant

    Hi,

    I just tried with Twenty Seventeen. The issue is still here.
    I don’t understand – I didn’t change anything in woocommerce code and I have latest updates.

    #25580

    Artem Temos
    Keymaster

    Maybe some issue with some of the installed plugins.

    #25591

    jakub
    Participant

    Hi,

    I fixed that – it was one of the plugins. However after switching back to BASEL child my footer disappeared and I can’t make it display again. I have all the items in widgets footer columns, correct footer layout and it’s still invisible. Could you please help?

    Best,
    Jakub

    #25597

    Artem Temos
    Keymaster

    It is a WordPress issue that widgets configurations may be lost after theme switch. You need to add your widgets to right areas in Appearance -> Widgets.

    #25613

    jakub
    Participant

    They are in the right areas, thats the point – I still cant see them on website. Please see screenshot attached.

    #25614

    jakub
    Participant

    screenshot meant for previous post:
    https://prnt.sc/hfjhc7

    #25646

    Artem Temos
    Keymaster

    There is no widget in the first footer area. That is why the whole footer is not shown.

    #25880

    jakub
    Participant

    Thank you, problem solved 🙂

    #25907

    Artem Temos
    Keymaster

    You are welcome!

Viewing 11 posts - 1 through 11 (of 11 total)

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