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Customers can't post review unless they provide raiting

Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 6, 2021 at 6:05 pm #256238

    Kuler89
    Participant

    Hello,

    I have a problem with reviews on my website (using the WoodMart theme).

    When writing a review, the submit button simply doesn’t function unless a star rating has been provided. I have disabled that setting in Woocommerce settings. And the field isn’t required.

    The console shows the following error: An invalid form control with name=’rating’ is not focusable.

    Thank you

    January 6, 2021 at 6:47 pm #256261

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

    Best Regards

    January 6, 2021 at 8:24 pm #256283

    Kuler89
    Participant

    Hello,

    I just did. It works fine with both TwentyTwenty and Storefront. I also tried disabling all plugins except for Woocommerce. And the result is the same.

    January 6, 2021 at 8:38 pm #256288

    Kuler89
    Participant

    This is the HTML of the select input.

    <select name="rating" id="rating" required style="display: none;">

    Although, when I copy it, it reads as this:
    <select name="rating" id="rating" required="" style="display: none;">

    Again, this setting is disabled in Woocommerce product settings. And the field shouldn’t be required.

    January 7, 2021 at 9:25 pm #256572

    Elise Noromit
    Member

    Hello,

    I have tested on my site wit the Storefront theme and see this: https://gyazo.com/7ba1644acd82260dfd2494da6ec056e1

    As you can see it is the way Woocommerce work, our theme does not influence that.

    Please clarify what you mean by the second your message.

    Best Regards

    January 7, 2021 at 11:50 pm #256619

    Kuler89
    Participant

    I think you misunderstood me.
    Woocmmerce has an option (Settings – Products) called “Star ratings should be required, not optional”. Which, when checked, doesn’t allow you to post a review without the rating. That is what you are seeing in your test. But, I have disabled that option. And as you can see on my website rating is not a required field.

    To better illustrate it, I have set up two disposable WordPress installs, one using the Storefront theme, and the other using the WoodMart theme. They both have the required rating setting turned OFF.

    Storefront theme: https://s-qv2nqh7ta9xcl.eu1.wpsandbox.org/product/test-1/#reviews
    WoodMart theme: https://s-qwy4yag658xcl.eu1.wpsandbox.org/product/test-2/#reviews

    Reviews can be posted without a problem on the Storefront theme, but can’t be posted without the rating on the Woodmart theme. There are no other plugins installed on those sites. Just Woocommerce.

    Both installs are active for 24 hours only by default.

    I have attached an image of the setting I was telling you about.

    Attachments:
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    January 7, 2021 at 11:52 pm #256621

    Kuler89
    Participant

    And in my second message, I pointed out that I think that the theme is leaving the field as required for some reason even though that setting has been turned off.

    January 8, 2021 at 11:09 am #256730

    Elise Noromit
    Member

    Hello,

    I have double-checked with the settings you point out and see the problem. I will submit this issue to our dev team.

    Best Regards

    January 9, 2021 at 1:56 am #256931

    Kuler89
    Participant

    Thank you

    January 9, 2021 at 2:39 pm #256995

    Elise Noromit
    Member

    Hello,

    I will get back to you as soon as I have the solution.

    Best Regards

    January 11, 2021 at 12:13 pm #257383

    Artem Temos
    Keymaster

    Try to add the following PHP code snippet to the child theme functions.php file to fix this

    add_theme_support(
	'html5',
	array(
		'comment-form',
	)
);
    January 11, 2021 at 5:51 pm #257485

    Kuler89
    Participant

    That did the trick! Thank you very much 🙂

    January 12, 2021 at 7:05 am #257558

    Artem Temos
    Keymaster

    Great, you are welcome! Feel free to contact us if you have any questions.

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