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Social Icons Gone Basel 5.4.2

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • January 12, 2021 at 10:11 pm #257835

    chonetouch
    Participant

    After updating our basel theme the social icons are no longer there and are little boxes should you click and drag over the area they used to be. How can we fixed this? I cleared website cache, browser cache and server cache and it is still not showing.

    January 13, 2021 at 11:21 am #258002

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please provide your site admin access to the private area. I will check and suggest.

    Best Regards

    January 14, 2021 at 8:48 pm #258501

    chonetouch
    Participant

    Do you need full admin access or editors access only?

    January 15, 2021 at 4:21 pm #258793

    Elise Noromit
    Member

    Hello,

    Please leave the credentials in the Private area under the message field. This block is confidential.

    Best Regards

    January 15, 2021 at 6:10 pm #258810

    chonetouch
    Participant

    Information provided.

    January 15, 2021 at 6:11 pm #258811

    chonetouch
    Participant

    Forgot the URL, provided below

    January 16, 2021 at 10:40 am #258942

    Elise Noromit
    Member

    Hello,

    Please check the credentials I cannot log in your site, please check the settings in the Theme Settings > Social profile. Make sure you have added the elements or shortcode to show the social ions.

    Best Regards

    January 18, 2021 at 5:28 pm #259442

    chonetouch
    Participant

    Are you getting an error message when trying to login because I used the credentials and they were fine. And yes, the shortcodes are in the necessary places and all of the social icons have their respective links. I have added new credentials to the private area. If you cannot login again please give me the error message as I was able to login just fine.

    January 19, 2021 at 7:12 am #259589

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

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Viewing 9 posts - 1 through 9 (of 9 total)