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Icons do not displaying

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 13, 2021 at 6:27 pm #258164

    kleien
    Participant

    Hi Team!

    Icons on my fresh installed site are not displaying. They are displaying as square.

    Here my web URL: https://keypapa.ru/

    1. I have already read this documentation: https://xtemos.com/docs/woodmart/icons-has-been-disappeared/
    2. I checked Dashboard > Settings > General > site URL – both https://… URLs are the same
    3. I set Theme Settings > Performance > CSS > Font Awesome Library to Always Use
    4. I regenerated CSS
    5. I cleared the browser cache

    The problem still remains. Please help

    January 13, 2021 at 10:28 pm #258184

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    You have not added a login ID, I tried “admin” but it did not work. You can contact your host support and show these errors: https://prnt.sc/wmxtcu

    Best Regards

    January 14, 2021 at 6:08 am #258245

    kleien
    Participant

    Hi.
    Right, i forgot about login
    Login ID: kleien

    January 14, 2021 at 3:36 pm #258449

    Elise Noromit
    Member

    Hello,

    Please provide FTP access to the private area.

    Best Regards

    January 14, 2021 at 6:27 pm #258493

    kleien
    Participant

    Hi!

    FTPS Credentials are below

    January 15, 2021 at 8:46 am #258604

    Elise Noromit
    Member

    Hello,

    We are checking and see that the errors occur not only with icons, but they also occur with an element or if you try to enter the file directly: The resource you are looking for has been removed, had its name changed, or is temporarily unavailable. https://prnt.sc/wo0lfe

    This may be caused by the server configuration. Please contact the host support and show this message.

    Best Regards

    January 15, 2021 at 8:38 pm #258834

    kleien
    Participant

    Ok, my problem is resolved.
    I added MIME Types in web.config and now icons are displayed correctly.
    This ticket can be closed. Thank you!

    January 16, 2021 at 11:22 am #258951

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)