Home Forums WoodMart – Premium Template Icons do not displaying

This topic contains 7 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 1 week, 2 days ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #258164

    kleien
    Customer

    Hi Team!

    Icons on my fresh installed site are not displaying. They are displaying as square.

    Here my web URL: https://keypapa.ru/

    1. I have already read this documentation: https://xtemos.com/docs/woodmart/icons-has-been-disappeared/
    2. I checked Dashboard > Settings > General > site URL – both https://… URLs are the same
    3. I set Theme Settings > Performance > CSS > Font Awesome Library to Always Use
    4. I regenerated CSS
    5. I cleared the browser cache

    The problem still remains. Please help

    Private Content Hidden
    #258184

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    You have not added a login ID, I tried “admin” but it did not work. You can contact your host support and show these errors: https://prnt.sc/wmxtcu

    Best Regards

    #258245

    kleien
    Customer

    Hi.
    Right, i forgot about login
    Login ID: kleien

    #258449

    Hello,

    Please provide FTP access to the private area.

    Best Regards

    #258493

    kleien
    Customer

    Hi!

    FTPS Credentials are below

    Private Content Hidden
    #258604

    Hello,

    We are checking and see that the errors occur not only with icons, but they also occur with an element or if you try to enter the file directly: The resource you are looking for has been removed, had its name changed, or is temporarily unavailable. https://prnt.sc/wo0lfe

    This may be caused by the server configuration. Please contact the host support and show this message.

    Best Regards

    #258834

    kleien
    Customer

    Ok, my problem is resolved.
    I added MIME Types in web.config and now icons are displayed correctly.
    This ticket can be closed. Thank you!

    #258951

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 8 posts - 1 through 8 (of 8 total)

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