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Can't remove top bar

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  • January 19, 2021 at 2:23 pm #259761

    samkung
    Participant

    hi,

    i tried to remove topbar in header builder but still here. i am sure that i removed the social button. but they still here that make topbar can’t disable.

    January 19, 2021 at 8:01 pm #259838

    Elise Noromit
    Member

    Hello,

    In order to hide the top bar you need to enter the row settings and hide on all the devices: https://xtemos.com/docs/woodmart/header-builder/header-rows-columns-configuration/

    Did you try that?

    Best Regards

    January 20, 2021 at 7:18 am #259944

    samkung
    Participant

    yes, i tried. i cant save any setting on header builder and get some error as below. Could you tell how to factory reset/reinstall it?

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    January 20, 2021 at 7:31 am #259949

    samkung
    Participant

    i tried to found out the reason. if i change other “Custom header” in the header option in Page”home base”, then change back. the save will be updated. otherwise, cant update anthing i saved in header builder.

    January 20, 2021 at 7:43 am #259955

    samkung
    Participant

    https://takemehome.care/wp-admin

    if you dont mind you can assess to check what happens, i cant do any update on header builder(only can upload logo).

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    January 20, 2021 at 12:08 pm #260023

    Elise Noromit
    Member

    Hello,

    You have several headers in the Header builder. The default one is
    Header E-Commerce is set on the home page and the top bar has been hidden and not shown.

    I am checking the Header Base shown on your screen the top bar has been hidden as well, I have viewed it and the top bar is not shown https://prnt.sc/xacmbi

    Please clarify the problem if any.

    Best Regards

    January 20, 2021 at 2:06 pm #260045

    samkung
    Participant

    thank you for your reply. as i said if i change another “header style” in the header option in Page”HOME BASE”, then change it back. that save can be updated. otherwise, cant update anything i saved in header builder.

    *i mean the header style only can be updated when i saved in header builder, also save/update on the header option in Page”HOME BASE”.

    please help to check it, 100% cant update if only save in header builder, thank you.

    sorry for my poor english

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    January 20, 2021 at 6:22 pm #260109

    Elise Noromit
    Member

    Hello,

    This is the way the header works: you save the element and then the header. I have checked the header works correctly.

    Best Regards

    January 20, 2021 at 6:39 pm #260112

    samkung
    Participant

    thanks for your reply

    you mean i have to save twice to update the header?

    thank you

    January 20, 2021 at 10:32 pm #260154

    Elise Noromit
    Member

    Hello,

    Yes, first save the element and then the header. If you have any questions please feel free to contact us.

    Best Regards

    January 22, 2021 at 9:29 am #260553

    samkung
    Participant

    got it. thank you~

    January 22, 2021 at 3:44 pm #260689

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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