Header Builder not working

This topic has 24 replies, 3 voices, and was last updated 3 years, 11 months ago by Elise Noromit.

Viewing 25 posts - 1 through 25 (of 25 total)

Author

Posts
January 29, 2021 at 9:12 pm #262501

transparentgift
Participant

Hello,

I have all the required plugins installed and updated and I am trying to edit the header builder but its not working.

I edit my default header and click on save. I delete de cache and refresh the page and changes are never saved… we are 2 people trying this with 2 different websites, but it seems to be bugged.

January 29, 2021 at 10:03 pm #262525

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

if the problem remains, even after the plugins deactivated, please provide your site admin access to the private area.

Please confirm the permit for us to deactivate the plugins and switch to the parent theme for the while of checking what may take up to 15 minutes.

Best Regards

January 30, 2021 at 9:40 am #262581

transparentgift
Participant

Its not working 🙁

January 30, 2021 at 4:24 pm #262649

Elise Noromit
Member

Hello,

Please check the access I cannot log in.

Best Regards

January 30, 2021 at 5:15 pm #262656

transparentgift
Participant

ohh

January 30, 2021 at 11:25 pm #262698

Elise Noromit
Member

Hello,

Now a little bit better, but not perfect https://prnt.sc/xw10a4

Please let me know what you need to grant the access.

Best Regards

January 30, 2021 at 11:43 pm #262700

transparentgift
Participant

Hello,

I have unblocked your IP. Please, check again and if the problem persists, send me your IP and I will manually unblock it.

Thank you!

January 30, 2021 at 11:53 pm #262701

pksakib
Participant

Activate Woodmart Core plugin from Plugin area….
I had the same problem.

January 31, 2021 at 12:21 am #262703

transparentgift
Participant

I found the problem. I need your country to unblock it from the administration panel

January 31, 2021 at 12:24 am #262704

transparentgift
Participant

The woodmart core plugin is already activated.

January 31, 2021 at 10:17 am #262749

Elise Noromit
Member

Hello,

My country is Ukraine.

I cannot still get into the admin area.

Best Regards

January 31, 2021 at 10:56 am #262754

transparentgift
Participant

Access granted 🙂

January 31, 2021 at 5:33 pm #262803

Elise Noromit
Member

Hello,

Please disable the blocking configuration for a while I need to submit the issue to our dev team, make sure they would able to enter the site.

Best Regards

January 31, 2021 at 6:05 pm #262812

transparentgift
Participant

If you give me their countries, I can add them to the whitelist.

January 31, 2021 at 11:18 pm #262846

Elise Noromit
Member

Hello,

The country is the same. They will look in within 24 hours. I will get back to you.

Best Regards

February 1, 2021 at 8:59 am #262921

Elise Noromit
Member

Hello,

Have you changed something on the site, seems it has changed, the header works now https://prnt.sc/xyoh77

Please take into consideration which header has been set for the page. The home page has Header Flowers Overlap https://xtemos.com/docs/woodmart/header-builder/set-different-header-specific-page/

Best Regards

February 1, 2021 at 7:41 pm #263078

transparentgift
Participant

Sorry, you are wrong in this case.
Please, check this photo: http://prntscr.com/xzohyo
I removed everything from the right side and see how I see the homepage navbar: http://prntscr.com/xzoj9x

February 2, 2021 at 9:37 am #263207

Elise Noromit
Member

Hello,

Your home page uses this header https://prnt.sc/y05qno

And this header has the elements that are reflected on the front end: https://prnt.sc/y05vvx

I have removed the cart and it disappeared https://prnt.sc/y05wo9

Best Regards

February 2, 2021 at 10:07 am #263215

transparentgift
Participant

Hello,

And how do you remove the heart? Try it please. I removed the heart in the right and I still see it there.

February 2, 2021 at 5:38 pm #263339

Elise Noromit
Member

Hello,

I have removed https://prnt.sc/y1m7uz and https://prnt.sc/y1m9mj

Best Regards

February 3, 2021 at 8:54 pm #263715

transparentgift
Participant

New bugs:

How I see the homepage in the builder: http://prntscr.com/y6mfum
How its shown in the public website: http://prntscr.com/y6mi84

By the way, I want to ask also how can I remove the lateral margings and get a website like this one: http://prntscr.com/y6mnrl No lateral margins as you can see

February 4, 2021 at 1:14 pm #263907

Elise Noromit
Member

Hello,

You can create different headers for different pages with overlap and without. https://xtemos.com/docs/woodmart/header-builder/set-different-header-specific-page/

In order to remove the lateral margin, set the section/row full-width content without the padding.

Best Regards

February 4, 2021 at 5:02 pm #263974

transparentgift
Participant

Hello,

Thank you very much.

Now, I want to put this together and remove this space: http://prntscr.com/yalb4v
Like this store: http://prntscr.com/yaldn1

February 4, 2021 at 5:43 pm #263991

transparentgift
Participant

How can I reduce the size of the carrousel: http://prntscr.com/yapy0u ?
I want this size: http://prntscr.com/yaq0u2

Another PROBLEM: The title of the carrousel is below the image above… there is a strange white margin there that I would like to correct. Photo: http://prntscr.com/yaq2ug

February 4, 2021 at 9:30 pm #264034

Elise Noromit
Member

Hello,

Enter the page and set margin-top:-40px in the upper row settings: http://prntscr.com/lexqqs

Set the line height the same as the font-size or 2-4px more https://prnt.sc/ybdr9i

Set the space between the products as per your needs: https://prnt.sc/ybduwd

Best Regards
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Header Builder not working

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