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My website icons disappeared, this happens for 3rd time

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • February 3, 2021 at 9:06 pm #263719

    Organisiastore
    Participant

    My website http://www.organisiastore.pk icons disappeared, this happens for 3rd time , every time i have to recover from a backup made earlier. Every time i lose some of my data . Kindly help me , i have tried disabling plugins and fancy-fonts option these both dont work for me

    February 3, 2021 at 9:38 pm #263727

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please provide your site admin access to the private area.

    Best Regards

    February 3, 2021 at 10:09 pm #263736

    Organisiastore
    Participant

    Credentials attached kindly see and reply urgently . I have also send email

    February 3, 2021 at 10:26 pm #263745

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please check Dashboard > Settings > Genera > site URL: if your site is https://… it should be the same URL there.
    In addition, sit with www and without www may cause the problem.

    Best Regards

    February 3, 2021 at 10:33 pm #263746

    Organisiastore
    Participant

    It was running smooth with same setting from last one month

    February 3, 2021 at 10:36 pm #263748

    Organisiastore
    Participant

    Urls are same , have you checked??

    February 4, 2021 at 1:21 pm #263912

    Elise Noromit
    Member

    Hello,

    Your site is not reachable now, please let me know when I can check.

    Best Regards

    February 4, 2021 at 1:26 pm #263913

    Organisiastore
    Participant

    Check now and kindly update me on urgent bases

    February 4, 2021 at 1:40 pm #263914

    Organisiastore
    Participant

    Kindly help me on urgent bases

    February 4, 2021 at 2:25 pm #263921

    Organisiastore
    Participant

    Kindly response me

    February 4, 2021 at 5:37 pm #263988

    Elise Noromit
    Member

    Hello,

    I am checking your site and see the icons clearly: https://gyazo.com/daaf25f6c3239ed30ec9f8d2d0c36ad2

    Please advise how I can reproduce the problem.

    Best Regards

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Viewing 11 posts - 1 through 11 (of 11 total)