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header buildernot working – clear cache

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • February 7, 2021 at 1:29 pm #264553

    agustingt94
    Participant

    Hello,

    I am trying to edit the header builder but its not working.

    I edit my default header and click on save. I delete de cache and refresh the page and changes are never save

    February 8, 2021 at 12:34 am #264619

    Elise Noromit
    Member

    Hello,

    Different pages may have different headers, make sure that the page you are checking is configured to have the default header. https://xtemos.com/docs/woodmart/header-builder/set-different-header-specific-page/

    If you have any questions please feel free to contact us.

    Best Regards

    February 8, 2021 at 12:42 am #264624

    agustingt94
    Participant

    yes I’m sure I’m using that header because it’s the only one I have set up

    February 8, 2021 at 11:58 am #264735

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    February 17, 2021 at 4:03 pm #267378

    agustingt94
    Participant

    I already deactivated everything but I still can’t make the logo bigger and it’s something that my client is asking me

    February 17, 2021 at 11:30 pm #267474

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue once more.

    It works properly: https://prnt.sc/zwogoc

    Here are the list of the plugins related to the theme, disable all the rest: https://prnt.sc/zwolsa

    Now I have activated all the plugins back not to keep the site without plugins.

    Best Regards

    February 17, 2021 at 11:42 pm #267477

    agustingt94
    Participant

    perfect, the problem that I did not specify was: I cannot modify the width and when I try several times it is modified when I clean the cache, the dimensions are reset

    February 18, 2021 at 8:27 pm #267684

    Elise Noromit
    Member

    Hello,

    Have you checked the in the condition of the deactivated plugins?

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)