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product summary-inner content cannot scroll down to the bottom

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • February 25, 2021 at 5:34 am #269096

    tiantzer
    Participant

    Hi,
    the product summary-inner content cannot scroll down to the bottom,
    how can I fix this?

    Thanks

    February 25, 2021 at 5:56 am #269101

    tiantzer
    Participant

    correct the upload attach again.

    Attachments:
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    February 25, 2021 at 9:46 am #269165

    Elise Noromit
    Member

    Hello,

    Please try to disable sticky product and enable image gallery on the product page (Theme Settings > Product page). If it does not help deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.

    Best Regards

    February 25, 2021 at 10:26 am #269181

    tiantzer
    Participant

    I’v tried both of methods and problem remained, It’s a staging site and you can do anything on it and including deactivated all plugins, thanks.

    February 25, 2021 at 8:01 pm #269320

    Elise Noromit
    Member

    Hello,

    Please reinstall and do not rename the parent theme. Create one child theme and delete other clones. I will check again.

    Best Regards

    February 26, 2021 at 2:05 am #269367

    tiantzer
    Participant

    Hi,

    I’d just reinstall the latest theme and child theme as well, thanks.

    February 26, 2021 at 8:13 am #269404

    Elise Noromit
    Member

    Hello,

    Now it works.

    The sticky product mode works in the following way; the content is stuck and the images are scrolled, when all the images have been scrolled, the content also get scrolled. https://gyazo.com/d1bfc30f9cdcec7ecd4eef79d241f751

    If you have any questions please feel free to contact us.

    Best Regards

    February 26, 2021 at 9:52 am #269444

    tiantzer
    Participant

    Hi,

    Would you please teach me how to fix this in my production site then I can do it by my own. thanks

    February 26, 2021 at 7:53 pm #269617

    Elise Noromit
    Member

    Hello,

    Please make the full backup of the live site and follow the same steps you did: reinstall the parent theme, remove excessive child themes. Leave only one with changes.

    Best Regards

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Viewing 9 posts - 1 through 9 (of 9 total)